Client Care Teller: Digital Banking & Service

BankIowa; Cedar Rapids (IA); On-site; USD 26,000 - 34,000; Full time

Job summary

BankIowa in Cedar Rapids, IA is seeking a Client Servicing Teller to provide courteous, accurate service to both current and prospective clients. You will handle routine teller duties following Best Practices.

The role emphasizes personal service, product knowledge, and adherence to bank policies. You will support digital banking adoption and help resolve client needs while maintaining confidentiality.

Qualifications

• High School diploma required.
• Must be bondable.
• Excellent client service skills.
• Knowledge of deposit products and services.

Responsibilities

• Greet clients by name in a friendly, courteous manner.
• Understand deposit products and services to answer questions.
• Refer clients to appropriate personnel for deposit accounts, loans, investments, insurance and cash management services.
• Process wires and client transactions accurately per Best Practices.
• Maintain confidentiality of customer information.
• Handle digital banking and telebanking inquiries.
• Address client complaints within guidelines.
• Process client requests with accuracy and efficiency.

Skills

Client service

Communication

Confidentiality

Banking knowledge

Digital banking

Team collaboration

Education

High School diploma

Job description

BankIowa in Cedar Rapids, IA is seeking a Client Servicing Teller to provide courteous, accurate service to both current and prospective clients. You will handle routine teller duties following Best Practices.

The role emphasizes personal service, product knowledge, and adherence to bank policies. You will support digital banking adoption and help resolve client needs while maintaining confidentiality.