Client Care Teller – Banking Service Specialist

BankIowa; Waterloo (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

BankIowa is seeking a Client Servicing Teller (Tier I) in the Consumer department. The role focuses on delivering friendly, professional client service while handling teller operations and supporting digital banking products.

Responsibilities include greeting clients, answering basic questions about deposits and products, processing transactions, and referring clients to the appropriate bank personnel. Compliance and confidentiality are essential.

Qualifications

• High School diploma required.
• Bondability required.

Responsibilities

• Greet clients by name in a friendly, courteous and professional manner.
• Understand Personal and Business Deposit products to answer basic questions.
• Refer clients to appropriate personnel for deposit accounts, loans, investments, insurance and cash management services.
• Assist clients with digital and e-banking products including telebanking, online banking and mobile banking.
• Process wires and client transactions accurately per Best Practices.
• Maintain confidentiality of customer and bank information; comply with BankSecrecy/OFAC/CIP policies.

Education

High School diploma

Job description

BankIowa is seeking a Client Servicing Teller (Tier I) in the Consumer department. The role focuses on delivering friendly, professional client service while handling teller operations and supporting digital banking products.

Responsibilities include greeting clients, answering basic questions about deposits and products, processing transactions, and referring clients to the appropriate bank personnel. Compliance and confidentiality are essential.