Client Care Specialist - PART TIME

Columbia Pike Animal Hospital; Fairfax (VA); On-site; USD 26,036 - 33,269; Part time

Benefits offered by this job

Paid Time Off

401k

Medical Dental and Vision Insurance

Employee Pet Discount

Referral Bonus

Retention and Training Bonus

Job summary

Columbia Pike Animal Hospital is seeking a part-time Client Care Specialist to provide exceptional customer service and assist with appointments and payments. The ideal candidate should possess excellent organizational and communication skills, the ability to handle client inquiries, and a strong sense of empathy. Responsibilities include managing a multi-line phone system, scheduling appointments, and upholding cleanliness standards. Benefits include paid time off, medical insurance, and employee discounts.

Qualifications

• Ability to maintain organization and attention to detail at all times.
• Demonstrate empathy and sense of urgency in emergencies.
• Treat all clients, patients, and staff with respect.

Responsibilities

• Operate a multi-line telephone system to manage incoming calls.
• Schedule and confirm appointments using an appointment calendar.
• Assist clients with payments and maintain medical records.

Skills

Customer service

Time management

Attention to detail

Empathy

Education

High school education or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Care Specialist - PART TIME

5 days ago Requisition ID: 1118

Salary Range: $18.90 To $24.15 Hourly

The Client Care Specialist (CCS) is responsible for providing extraordinary customer service to our patients and clients. Our CCSs create the first and last impression for our clients. The right candidate is a “ people person” who enjoys working with a diverse set of coworkers and clients and someone who is caring, compassionate, patient, friendly, detail‑orientated, and efficient.

Duties and Responsibilities:

• Operate a multi-line telephone system to answer incoming calls with proper telephone etiquette. Contact clients by phone to confirm appointments/procedures and return calls in a timely manner.
• Schedule and confirm appointments, managing a multi-doctor appointment calendar using the hospital appointment/re-check guidelines.
• Use scheduling system and patient record to schedule all forms of appointments, process required paperwork and intake forms (grooming, surgery, boarding, etc.), input and update client/patient records, scan medical documents, and fax/email records upon request and approval.
• Relay medical instructions and pre/post-surgical instructions to clients; itemize and review the client’s statement to confirm billing and services rendered.
• Understand veterinary wellness care, common medical problems or warning signs, and patient admittance standards (vaccination history/status) to effectively and accurately communicate with clients.
• Process all forms of payments—cash, credit/debit, insurance, or credit program.
• Complete opening, closing, and cleaning tasks as directed by shift checklist. This includes balancing cash and electronic payment reports, preparing deposits, running opening/closing reports, and ensuring task checklists are assigned/completed.
• Mail out client correspondence for holidays and sympathies. Receive incoming mail and small deliveries.
• Adhere to posted schedule and complete assigned tasks; taking initiative with general or limited supervision.
• Attend and participate in staff meetings as they are scheduled.

Knowledge, Skills, and Abilities:

• Ability to maintain organization, time management, and attention to detail at all times.
• Demonstrate empathy and sense of urgency when responding to client/patient requests and emergency situations.
• Treat all patients, clients, and hospital staff with respect and compassion.
• Remain professional and courteous when interacting with clients and patients; staff may be exposed to bites, scratches, animal waste, contagious diseases, and unpleasant odors and noises.
• Possess strong work ethic, dedication to teamwork, and initiative to work towards the common goal of the team and hospital.

Position Requirements:

• Reliable transportation to and from work
• Availability to work weekends and days leading up to and after all major holidays
• Ability to lift a minimum of 20lbs; physical demands include seated/sedentary work, bending, reaching, use of office equipment, must be able to withstand loud sounds and strong smells from animals, walking, lifting, pushing, pulling and repetitive use of hands and arms.
• Must be at least 18 years or older; high school education or equivalent.
• Must be authorized to work in the United States.

Previous Work Experience:

• Office or Medical Environment: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Schedule/Availability:

• Columbia Pike Emergency Center Full-Time shifts: 3-12 hour shifts required 7 am‑7 pm or 8 am‑8 pm
• Part‑time must be available to work at least three days a week, three weekends a month
• Weekend and holiday availability is required!

Benefits: Paid Time Off (PT and FT), 401k, Medical Dental and Vision Insurance, Scrub Allowance, Overtime Pay, Employee Pet Discount, Referral Bonus, Retention and Training Bonus, LVT Educational Reimbursement Program.