Client Care Specialist 2

AIDS Healthcare Foundation; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

AIDS Healthcare Foundation is seeking a Client Care Specialist 2 in Atlanta to provide compassionate front-line support in our Wellness Clinics. The CCS2 will handle patient check-in, collect histories, assist with tests and screenings, and support both clinical and administrative tasks while maintaining confidentiality and quality care.

In this hybrid role, you will contribute to patient retention and clinic efficiency, coordinating registrations, appointments, and charting while ensuring

Qualifications

• Valid Phlebotomy license or MA Diploma.
• Valid Driver's License required.
• Experience with venipuncture and specimen collection.

Responsibilities

• Collect medical histories and prepare patient records.
• Manage tests, screenings, and vitals documentation.
• Address health concerns and patient complaints with confidentiality.
• Facilitate patient registration and appointment scheduling.
• Create and maintain electronic charts and referrals/reports.

Skills

Data documentation

Venipuncture

Sample collection

Patient care

Appointment management

Electronic charting

Education

Phlebotomy license

MA Diploma

Tools

EHR systems

Job description

A Client Care Specialist 2 (CCS2) contributes to AHF by presenting a friendly, helpful face to members seeking HIV testing and prevention services, STI screenings, and treatment in our Wellness Clinics. A CCS2 is a hybrid role providing courteous, confidential, and professional support to members within wellness programs.

A CCS2 enhances the reputation of AHF by embodying our commitment to excellence in patient care, patient retention, operational efficiency, and adaptability. With a versatile skill set and dedication to seamlessly transitioning between clinical, administrative, and front office roles, CCS2s contribute to a positive experience, fostering trust and loyalty.

You will be a passionate advocate for our top initiatives.

To be successful as a CCS2 it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

The CCS2 will work as a part of a close-knit team to focus on comprehensive patient care by collecting medical histories, managing tests/screenings, recording vitals, and addressing health complaints. They will facilitate patient registration, appointment management, and electronic chart creation. The role requires proficiency in data documentation, including referrals and reports. A valid phlebotomy license or medical assistant certificate is necessary, with skills in venipuncture and sample collection, including blood and other specimens, preparing them for laboratory analysis.

Licenses and Certifications: Valid Phlebotomy license or MA Diploma

Required: Valid Drivers License