Client Care Specialist

Dynagen Lending, LLC; Southfield (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance after 90 days

Dental insurance after 90 days

Vision insurance after 90 days

401(k) with company match

Career growth opportunities

Promote from within

Job summary

Dynagen Lending, LLC is seeking a Mortgage Client Care Specialist to help move loan files toward closing while learning the mortgage process from the ground up. You will be trained with real files and real people, joining a fast-growing, collaborative team.

The role emphasizes organization, coachability, and a proactive approach to gathering documents and clearing conditions within a supportive culture that rewards initiative and growth.

Qualifications

• Clear communication and timely follow-up with borrowers.
• Highly organized with multi-file management at once.
• Willingness to learn mortgage process and underwriting basics.

Responsibilities

• Review loan files to identify outstanding conditions.
• Contact borrowers to obtain needed documents.
• Clear conditions and push files toward closing with the team.
• Enter and verify data in the loan origination system.

Skills

Strong communication

Organized & detail-oriented

Coachability

Eagerness to learn

Mortgage/finance interest

Tools

Loan origination system

Job description

Dynagen Lending is one of the nation’s fastest-growing mortgage brokers, built on the belief that great people create great results. We provide our team with the training, resources, and support to excel in sales, operations, and leadership. Our new 25,000-sq-ft office reflects our growth and our collaborative, high-energy culture. We reward hard work, promote from within, and create clear paths for advancement while celebrating wins together and encouraging innovation at every level.

We’re seeking detail-oriented, motivated individuals to join our team as a Mortgage Client Care Specialist — a role focused on clearing conditions and moving loan files toward closing while you learn the mechanics of the mortgage process from the ground up. This isn’t a "sink or swim" job. You’ll get real training, real files, and real people invested in getting you sharp and producing fast. If you’re organized, coachable, and ready to bet on yourself, this is where you start.

What you’ll do

• Review incoming loan files to identify outstanding conditions and what’s needed to clear them.
• Reach out to borrowers to collect, follow up on, and track down the documents needed to keep files moving.
• Clear conditions and partner with processors, underwriters, and loan officers to push files toward closing.
• Enter and verify information in our loan origination system, keeping every file accurate and up to date.
• Learn the basics of the mortgage process, underwriting requirements, and borrower communication from people who actually do it every day.
• Build the organization, follow‑up habits, and product knowledge that separate top operators from everyone else.

Qualifications

• Strong communication and follow‑up skills
• Highly organized and detail‑oriented, with the ability to juggle multiple files at once
• Eagerness to learn, grow, and take feedback without taking it personally
• Interest in mortgage, finance, or operations
• Coachability and a strong work ethic matter more than a resume

What We Offer

• Competitive pay based on experience.
• Health, dental, and vision insurance after 90 days.
• 401(k) with company match.
• Opportunities for career growth in a rapidly expanding company — we promote from within and there’s real room to move up.
• A supportive, collaborative environment surrounded by people who want to see you succeed.