Client Care & Scheduling Coordinator - Law Firm

Workable; Monument (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Vision

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&

Paid Time Off (Vacation, Sick & Public

Short Term & Long Term Disability

Training & Development

Wellness Resources

Job summary

Mason Law & Planning Group, LLC is seeking a Client Care Specialist in Colorado Springs to support attorneys and paralegals with client-facing and administrative duties. The role includes greeting clients, managing schedules, data organization, travel coordination, and delivering excellent customer service.

Join a team-focused firm dedicated to service, process, and professional growth, with opportunities to learn and take on new responsibilities in a supportive environment.

Qualifications

• Experience in administrative support or office coordination.
• Excellent interpersonal and communication skills.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Provide administrative assistance to the legal staff in our law office.
• Welcome anyone and everyone who comes into the office or calls with a friendly and inviting personality.
• Track, organize, scan, and file various documents electronically and in physical folders. Upload documents to the database, update records, enter data, and other various administrative tasks as assigned with extreme attention to detail.
• Manage schedules, including coordinating appointments, meetings, and business travel.
• Field leads and help ensure that potential clients meet with the attorneys for initial consultations.
• Attend education seminar events and provide day-of support (set-up, registration, clean-up, etc.).
• Assistance with post-event summaries, attendee follow-up, and acquisition of potential clients.
• Field calls from current clients with questions or concerns, help when possible, and direct them to the appropriate legal staff for advice when needed.
• Maintain the public areas of the office (front desk, signing rooms, and conference rooms) ensuring they remain clean and tidy.
• Contribute to the team effort by accomplishing related tasks as needed.
• Assess the urgency of situations and determine appropriate actions, monitor status of pending items, provide follow up and keep management informed by communicating a wide variety of information.
• Maintain and utilize legal and data management systems. Work with confidential records.

Job description

Mason Law & Planning Group, LLC is seeking a Client Care Specialist in Colorado Springs to support attorneys and paralegals with client-facing and administrative duties. The role includes greeting clients, managing schedules, data organization, travel coordination, and delivering excellent customer service.

Join a team-focused firm dedicated to service, process, and professional growth, with opportunities to learn and take on new responsibilities in a supportive environment.