Client Care Representative

One Hour Heating & Air Conditioning; Phoenix (AZ); On-site; USD 33,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

One Hour Heating & Air Conditioning is seeking a Client Care Representative / Dispatcher in Phoenix, AZ. The role handles inbound and outbound calls, converts inquiries into booked appointments, and ensures efficient dispatch of technicians to maximize productivity and customer satisfaction.

The position offers a structured schedule Monday–Friday, with base pay and performance-based bonuses, and opportunities for advancement within the company.

Qualifications

• Prior experience in customer service, call center, dispatching, or inside sales preferred.
• Strong communication, persuasion, and multitasking skills.
• Professional phone presence and positive, accountable attitude.

Responsibilities

• Answer inbound calls and convert inquiries into booked service appointments.
• Dispatch and route technicians efficiently to maximize productivity and utilization.
• Communicate schedules, job details, and customer needs to technicians clearly.
• Confirm appointments and reduce cancellations and no-shows.
• Identify opportunities to fill schedule gaps and optimize routing.
• Maintain accurate customer notes and scheduling data in CRM/software.
• Handle customer concerns professionally while protecting the schedule and revenue.
• Support the team in delivering a five-star customer experience.
• Maintain a calm, organized, and professional work environment.

Skills

Communication

Multitasking

Phone etiquette

CRM systems

Scheduling software

Education

High school diploma or equivalent

Tools

CRM software

Job description

Client Care Representative / Dispatcher

Monday–Friday | 40 Hours per Week

Compensation

• Base pay: $33,000 – $60,000 (based on experience & performance)
• Performance bonuses tied to booking quality, schedule optimization, and technician utilization
• Clear growth and advancement opportunities

Compensation: $33,000.00 - $60,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Summary

The Client Care Representative / Dispatcher manages inbound and outbound calls, converts opportunities into booked appointments, dispatches technicians efficiently, and ensures a smooth experience for both customers and the field team.

Job Duties

• Answer inbound calls and confidently convert inquiries into booked service appointments
• Dispatch and route technicians efficiently to maximize productivity and utilization
• Communicate clearly with technicians regarding schedules, job details, and customer needs
• Confirm appointments and reduce cancellations and no-shows
• Identify opportunities to fill schedule gaps and optimize routing
• Maintain accurate customer notes and scheduling data in CRM/software
• Handle customer concerns professionally while protecting the schedule and revenue
• Support the team in delivering a five-star customer experience
• Maintain a calm, organized, and professional work environment

What Success Looks Like in This Role

• High call-to-booking conversion rates
• Full, efficient daily schedules
• Minimal downtime and reschedules
• Strong customer satisfaction and clear communication
• Technicians supported and set up for success

Minimum Requirements

• High school diploma or equivalent
• Prior experience in customer service, call center, dispatching, or inside sales preferred
• Strong communication, persuasion, and multitasking skills
• Ability to stay organized and focused in a fast-paced environment
• Professional phone presence and positive, accountable attitude
• Comfortable using computers, scheduling software, and CRM systems

Why You’ll Love Working Here

Consistent Schedule

• Monday–Friday
• 40 hours per week
• Weekends off

Sales-Driven Incentives

Your performance directly impacts your pay. When you book well, optimize the schedule, and help the team win, you get rewarded.

Growth & Advancement

We promote from within. This role can grow into leadership, operations, training, or customer experience management as the company expands.

Supportive, Team-First Culture

You’ll work with a team that respects accountability, clear communication, and professionalism — no chaos, no guesswork.

Ready to Join the Team?

If you enjoy winning on the phones, being part of a team, and getting paid for performance, we’d love to meet you.

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

• Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!