Client Care Coordinator - Williamsbridge

Lensa; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking organization dedicated to supporting homeless families in New York. As a Client Care Coordinator, you will be instrumental in providing mental health services and enhancing family support systems. This role involves conducting thorough assessments, coordinating social services, and ensuring families receive the necessary resources for their long-term success. With a strong emphasis on community impact, you will collaborate with a passionate team to create a nurturing environment for families in need. If you are committed to making a difference and have the qualifications to back it up, this is the opportunity for you.

Benefits

Comprehensive Health Insurance

Employer-Funded Retirement Plan

Commuter Benefits

Life Insurance

Work/Life Assistance Program

Sick Days

Personal Days

Paid Holidays

Qualifications

• Master's degree in Social Work or Mental Health Counseling required.
• LMSW or LMHC license in New York is mandatory.

Responsibilities

• Conduct comprehensive assessments to understand family needs.
• Monitor and coordinate social service delivery and interventions.
• Support families with linkages to mental health and community services.

Skills

Mental Health Counseling

Social Work

Trauma-Informed Care

Bilingual Communication

Education

Master's Degree in Social Work

LMSW License

LMHC License

Job description

We are excited to invite a passionate and experienced Client Care Coordinator to join our team! Homes for the Homeless (HFH) is searching for an experienced Client Care Coordinator for our Families w/ Children facility in the Williamsbridge area of the Bronx. As the Client Care Coordinator, you will play a pivotal role in our organization by providing mental health and related services for homeless families. Our ideal candidate will enhance existing services to include a thorough assessment of families’ long-term goals at intake and collaborate with the case management staff to set achievable goals and establish linkages within the community to ensure the family’s success. Join us and be a part of an organization that values your contribution and cares deeply for the community we serve.

ABOUT HOMES FOR THE HOMELESS, INC.

Homes for the Homeless operates shelters for families experiencing homelessness in NYC. Our family residences are more than just a place to sleep. Families can make the most of their stay through accessing an array of onsite programs. Many of these programs are also available to people living in the local community. Our goal is to have a positive impact so families can thrive long after they leave our shelters.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Complete a comprehensive bio-psychosocial assessment with each family to understand strengths and service needs.
2. Monitor, lead and coordinate social service and counseling support including appropriate and timely interventions.
3. Ensure focus on effective social services delivery to clients, including integration of models and best practices (such as trauma informed and family centered care).
4. Monitor and document client progress toward service plan goals.
5. Ensure that families are receiving full support in shelter and, when necessary, refer families for counseling or other services.
6. Support the Family Services department by working alongside the Case Manager and supporting staff when dealing with challenging clients.
7. Improve linkages to mental health, education, and community-based services.
8. Strengthen the overall permanency outcomes for families with children in shelter.
9. Manage record keeping, data collection, and evaluation on the effectiveness of services for families.
10. Assist with unit inspections when needed.
11. Support the Family Services department by conducting trainings.
12. Promote and model best practices for Family Services staff.

QUALIFICATIONS

1. Must have a master’s degree in Social Work or Mental Health Counseling.
2. Applicants must hold an LMSW (Licensed Master Social Worker) or LMHC (Licensed Master Health Counselor) in the state of New York.
3. Familiarity with substance use disorders and addiction treatment services, domestic violence, child abuse and maltreatment, trauma, and mental health conditions.
4. Sensitivity and awareness of working with homeless and vulnerable populations is a plus.
5. Bilingual is a plus.

COMPENSATION/EEO:

In order to attract and retain a high-performance workforce, Homes for the Homeless offers a dynamic and rewarding work environment, with a focus on ensuring an appropriate work-life balance. In addition to a competitive salary, we provide excellent benefits including comprehensive health insurance (including medical, dental, and vision), an employer-funded 403(b) retirement plan, commuter benefits, life insurance, Work/Life Assistance Program, 10 sick days, 3 personal days, and 12 paid holidays.

Homes for the Homeless is committed to promoting an inclusive organizational environment of dignity and respect. We are an Equal Opportunity Employer (EEO) committed to equal treatment, and prohibit any form of discrimination or harassment based on age, race, religion, creed, color, national origin, sexual orientation, veteran or military status, sex (including pregnancy, childbirth and related medical conditions), gender (including gender identity and gender expression), disability, predisposing genetic characteristics, marital status, arrest or conviction, domestic violence victim status, familial status, or any other basis that would be in violation of any applicable federal, state, or local law.