Client Care Coordinator (Travel)

Livetripexperience; Grand Rapids (MI); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Collaborative work culture

Full training

Competitive travel perks

Job summary

A travel experience management company is seeking a Client Care Coordinator to oversee the logistics of client travel. This remote role requires a detail-oriented professional who can manage communications, bookings, and inquiries effectively. The ideal candidate should exhibit strong communication skills, self-motivation, and proficiency with digital tools like Google Workspace. A passion for the travel industry is essential. Flexible working hours and competitive benefits are offered.

Qualifications

• Attention to detail with travel requirements.
• Ability to simplify complex travel information.
• Proven self-management skills in remote work.
• Familiarity with Google Workspace and CRM tools.

Responsibilities

• Coordinate communication between clients and travel providers.
• Manage booking confirmations, cancellations, and refunds.
• Ensure accuracy of client data and itineraries.
• Assist clients with travel regulations and policies.
• Collaborate with the remote team to improve satisfaction.

Skills

Detail-Oriented

Strong Communicator

Self-Motivated

Proficiency with digital tools

Interest in travel industry

Tools

Google Workspace

CRMs

Job description

We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel.

Key Responsibilities

• Coordinate communication between clients and travel providers to resolve questions and issues.
• Manage administrative tasks related to booking confirmations, cancellations, and refunds.
• Ensure all client data and itinerary details are accurate and up to date.
• Provide clear, step-by-step assistance to clients regarding travel regulations and policies.
• Collaborate with the remote team to streamline service processes and improve client satisfaction.

Ideal Candidate

• Detail-Oriented: You pay close attention to dates, names, and specific travel requirements.
• Strong Communicator: You can explain complex travel information simply and clearly.
• Self-Motivated: You thrive in a remote environment where you manage your own workflow.
• Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential.
• Passion: An interest in the travel industry and helping others explore the world.

What We Offer

• Remote position with a flexible schedule.
• A collaborative culture that values your input.
• Full training provided to ensure your success.
• Competitive travel perks and benefits.