Client Care Coordinator (Travel)

Livetripexperience; Des Moines (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible schedule

Collaborative culture

Full training provided

Competitive travel perks and benefits

Job summary

A travel experience company is seeking a highly organized Client Care Coordinator to manage logistical aspects of client travel. This remote position requires attention to detail, strong communication skills, and self-motivation. Responsibilities include coordinating client-travel provider communication, handling bookings, and ensuring accurate itinerary details. The ideal candidate enjoys assisting clients with travel regulations and is proficient in digital tools. Competitive travel perks and a collaborative culture are offered.

Qualifications

• Pay close attention to dates, names, and specific travel requirements.
• Explain complex travel information simply and clearly.
• Thrive in a remote environment where you manage your own workflow.
• Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential.
• Have a passion for the travel industry and helping others explore the world.

Responsibilities

• Coordinate communication between clients and travel providers to resolve questions and issues.
• Manage administrative tasks related to booking confirmations, cancellations, and refunds.
• Ensure all client data and itinerary details are accurate and up to date.
• Provide clear, step-by-step assistance to clients regarding travel regulations and policies.
• Collaborate with the remote team to streamline service processes and improve client satisfaction.

Skills

Detail-Oriented

Strong Communicator

Self-Motivated

Digital Tools Proficiency

Tools

Google Workspace

CRM Systems

Job description

We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel.

Key Responsibilities

• Coordinate communication between clients and travel providers to resolve questions and issues.
• Manage administrative tasks related to booking confirmations, cancellations, and refunds.
• Ensure all client data and itinerary details are accurate and up to date.
• Provide clear, step-by-step assistance to clients regarding travel regulations and policies.
• Collaborate with the remote team to streamline service processes and improve client satisfaction.

Ideal Candidate

• Detail-Oriented: You pay close attention to dates, names, and specific travel requirements.
• Strong Communicator: You can explain complex travel information simply and clearly.
• Self-Motivated: You thrive in a remote environment where you manage your own workflow.
• Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential.
• Passion: An interest in the travel industry and helping others explore the world.

What We Offer

• Remote position with a flexible schedule.
• A collaborative culture that values your input.
• Full training provided to ensure your success.
• Competitive travel perks and benefits.