Client Care Coordinator/ Social Worker (Poplar)

Childrens Rescue Fund; New York (NY); On-site; USD 59,000 - 72,000; Full time

Job summary

Children’s Rescue Fund in the Bronx, NY is seeking a Client Care Coordinator to oversee the delivery and coordination of mental health and related services for homeless individuals, including intake assessments and linkages to community resources. This role requires collaboration with a multidisciplinary team and active engagement in risk assessment and crisis interventions.

The position emphasizes coordinated care, documentation, and facilitating access to telehealth and in-person services from

Qualifications

• Must be LMSW licensed in NY or obtain licensure within three months of hire.
• Master’s degree in social work from an accredited school.
• Experience in diverse cultures and homeless/housing services preferred.
• Spanish and/or French language skills a plus.

Responsibilities

• Complete a comprehensive bio-psychosocial assessment with each client to understand strengths and service needs.
• Provide clear written reports that capture assessment findings and recommendations.
• Assist homeless single men as they navigate multiple systems and cope with stressors of homelessness.
• Provide outreach, crisis intervention, risk assessment, safety planning, and psycho-education.
• Coordinate safety planning and unit visits for high-risk individuals in-shelter.
• Collaborate with ACS and prevention services and advocate for the men.
• Make referrals and linkages between mental health providers, government agencies, and community services.
• Improve access to mental health services through in-person or telehealth options.
• Deliver enhanced mental health services: assessment, on-site services, and care coordination.
• Utilize telehealth services to promote access and coordinate care.

Skills

Crisis intervention

Group facilitation

Interpersonal skills

Written communication

Education

Licensed Master Social Worker (LMSW) NY

Master's degree in Social Work

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Officials & Managers Bronx, NY, US

30+ days ago Requisition ID: 3180

Salary Range: $65,000.00 To $65,000.00 Annually

PRIMARY FUNCTION/PURPOSE

The Client Care Coordinator is responsible for the overall delivery and coordination of mental health and related services for homeless individuals. The Client Care Coordinator will enhance existing services to include a thorough assessment of clients’ long-term goals at intake and collaborate with the case management staff to set achievable goals while establishing linkages within the community to ensure the client’s successful progress towards independent living. This individual will work with clients at our Poplar location in the Bronx, NY.

MINIMUM QUALIFICATIONS

• Must be a Licensed Master Social Worker (LMSW) in the state of New York upon hire or obtain licensure within three (3) months of hire, and have a master’s degree in social work from an accredited school of social work
• At least one year of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services is strongly preferred
• Knowledge and experience working with diverse cultures and ethnicities
• Expertise in strengths-based, solution-focused, and family-centered practice
• Experience facilitating groups for adults
• Proficiency in Spanish and/or French a plus
• Excellent written and verbal communication skills
• Excellent interpersonal skills and computer literacy in Microsoft-Office are required

PRIMARY RESPONSIBILITIES

• Complete a comprehensive bio-psychosocial assessment with each Single to understand strengths & service needs
• Provide clear written reports that capture Single assessment findings & recommendations
• Assist Single men that are homeless as they navigate multiple systems & cope with the stressors & anxiety induced by homelessness
• Provide outreach services, crisis intervention, risk assessment, safety planning, & psych-education for men.
• Prioritize & conduct unit visits to the high-risk Single men that are in-shelter to coordinate safety planning efforts in the household
• Prepare men to accept services
• Collaborate with ACS and/or prevention services agencies and participate in conferences to advocate on behalf of the men.
• Make appropriate referrals and facilitate linkages between mental health providers, government agencies, and other related community–based services as needed
• Serve as agency/program liaison between government agencies, community–based organizations, and/or groups
• Improve access to mental health services for men in-shelter by facilitating in person or telehealth services
• Enhance delivery & coordination of mental health & related services
• Work effectively as part of a multi-disciplinary team of service providers to enhance engagement and ensure quality service
• Confer and consult with professional & technical personnel in implementing a multidisciplinary approach to client care & well-being
• Deliver enhanced mental health services: conduct biopsychosocial assessment, provide on-site mental health services (team counseling & brief intervention services), coordinate clinical treatment (clinical care coordination) referral, as well as linkage to care (medication management or psychotherapy) & follow-up
• Promote in-person or telehealth usage by utilizing H+H Express Care & other telehealth service utilization services via other hospitals & mental health providers of the client’s choice
• Utilize DHS Referral Basics: match the need as assessed through the BPS as soon as possible, assist client in scheduling, provide reminders before the appointment, coordinate transportation to the appointment, facilitate access to teletherapy, and provide a warm hand off when possible
• Follow up on referral provided to the client: confirm the client was able to attend, how the session went, and address any concerns or questions the client might have, if a client did not attend assist with rescheduling & addressing any barriers
• Utilize motivational interviewing if a client does not want to participate or be linked to treatment perspective or misconceptions, remove any barriers, and attempt to re-engage

Provide therapeutic groups (music, art, general support groups for caregivers or children); Attempt to understand your clients and facilitate group work to address family issues, enhance life skills, etc.

• Participate in family meetings with case management & housing staff to discuss planning efforts & progress
• Assist clients with completing applications for supportive housing and accompany residents to supportive housing interviews when necessary
• Upon linkage to permanent housing, complete and discuss exit summary with the client, and provide the men with referrals and supportive services identified in new community
• Utilize fact sheets, desk guides, and other material resources in delivering mental health services
• Complete all documentation in a timely manner; document services provided, efforts, and outcomes in CARES
• Compile information/data in regard to needed internal and external reports
• Attend professional development training & opportunities; participate in FWC mental health trainings delivered by DHS
• Perform other duties as assigned

PRINCIPAL RELATIONSHIPS

• Frequent interaction with diverse clients to assess and respond to their needs
• Work in collaboration with staff to build and promote a cohesive and professional working relationship to ensure the delivery of high consistent high-quality services
• Outreach and network with community-based and government agencies to secure resources to assist both clients and staff

OTHER REQUIREMENTS (including Physical Demands)

• Lifting and moving objects weighing up to 30 pounds several times a week
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, citizenship or immigration status, military or veteran status, gender identity, sexual orientation, or any other characteristic protected by applicable law.