Client Care Coordinator/ Social Worker (Poplar)

Children's Rescue Fund; New York (NY); On-site; USD 59,000 - 72,000; Full time

Job summary

Children’s Rescue Fund in the Bronx, NY seeks a Client Care Coordinator to oversee mental health and related services for homeless individuals, conducting biopsychosocial assessments and coordinating with case management to set goals and link clients to community resources.

You will deliver on-site services, crisis intervention, and referrals, work in a multidisciplinary team, and support clients toward independent living, with required LMSW licensure and Spanish or French a plus.

Qualifications

• Must be LMSW in NY at hire or within 3 months
• Master’s degree in social work from an accredited school
• At least 1 year in social services, counseling, crisis intervention or related fields preferred
• Knowledge of diverse cultures and ethnicities
• Strengths-based, solution-focused, family-centered practice
• Experience facilitating groups for adults
• Spanish and/or French proficiency a plus
• Excellent written and verbal communication skills
• Excellent interpersonal skills and MS Office literacy

Responsibilities

• Complete a comprehensive bio-psychosocial assessment for each client
• Provide clear written reports of assessments and recommendations
• Assist homeless men as they navigate multiple systems and cope with stress
• Provide outreach, crisis intervention, risk assessment, safety planning, and psycho-education
• Prioritize unit visits to high-risk individuals for safety planning
• Prepare men to accept services
• Collaborate with ACS and prevention agencies and advocate for men
• Make referrals and facilitate linkages to mental health providers and community services
• Serve as liaison with government and community groups
• Improve access to mental health services via in-person or telehealth
• Work in a multidisciplinary team to enhance engagement and care
• Deliver enhanced mental health services and coordinate clinical care
• Promote in-person or telehealth usage with Express Care and telehealth services
• Utilize DHS Referral Basics to schedule appointments and arrange transportation
• Follow up on referrals and reschedule as needed
• Use motivational interviewing to re-engage clients

Skills

LMSW licensure

Spanish / French

Group facilitation

Crisis intervention

MSW degree

Microsoft Office

Communication skills

Cultural competence

Education

Master's in Social Work

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Officials & Managers Bronx, NY, US

3 days ago Requisition ID: 3180

Salary Range: $65,000.00 To $65,000.00 Annually

PRIMARY FUNCTION/PURPOSE:

The Client Care Coordinator is responsible for the overall delivery and coordination of mental health and related services for homeless individuals. The Client Care Coordinator will enhance existing services to include a thorough assessment of clients’ long-term goals at intake and collaborate with the case management staff to set achievable goals while establishing linkages within the community to ensure the client’s successful progress towards independent living. This individual will work with clients at our Poplar locationin the Bronx, NY.

MINIMUM QUALIFICATIONS:

• Must be a Licensed Master Social Worker (LMSW) in the state of New York upon hire or obtain licensure within three (3) months of hire, and have a master’s degree in social work from an accredited school of social work
• At least one year of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services is strongly preferred
• Knowledge and experience working with diverse cultures and ethnicities
• Expertise in strengths-based, solution-focused, and family-centered practice
• Experience facilitating groups for adults
• Proficiency in Spanish and/or French a plus
• Excellent written and verbal communication skills
• Excellent interpersonal skills and computer literacy in Microsoft-Office are required

PRIMARY RESPONSIBILITIES:

• Complete a comprehensive bio-psychosocial assessment with each Single to understand strengths & service needs
• Provide clear written reports that capture Single assessment findings & recommendations
• Assist Single men that are homeless as they navigate multiple systems & cope with the stressors & anxiety induced by homelessness
• Provide outreach services, crisis intervention, risk assessment, safety planning, & psych-education for men.
• Prioritize & conduct unit visits to the high-risk Single men that are in-shelter to coordinate safety planning efforts in the household
• Prepare men to accept services
• Collaborate with ACS and/or prevention services agencies and participate in conferences to advocate on behalf of the men.
• Make appropriate referrals and facilitate linkages between mental health providers, government agencies, and other related community–based services as needed
• Serve as agency/program liaison between government agencies, community–based organizations, and/or groups
• Improve access to mental health services for men in-shelter by facilitating in person or telehealth services
• Enhance delivery & coordination of mental health & related services
• Work effectively as part of a multi-disciplinary team of service providers to enhance engagement and ensure quality service
• Confer and consult with professional & technical personnel in implementing a multidisciplinary approach to client care & well-being
• Deliver enhanced mental health services: conduct biopsychosocial assessment, provide on-site mental health services (team counseling & brief intervention services), coordinate clinical treatment (clinical care coordination) referral, as well as linkage to care (medication management or psychotherapy) & follow-up
• Promote in-person or telehealth usage by utilizing H+H Express Care & other telehealth service utilization services via other hospitals & mental health providers of the client’s choice
• Utilize DHS Referral Basics: match the need as assessed through the BPS as soon as possible, assist client in scheduling, provide reminders before the appointment, coordinate transportation to the appointment, facilitate access to teletherapy, and provide a warm hand off when possible
• Follow up on referral provided to the client: confirm the client was able to attend, how the session went, and address any concerns or questions the client might have, if a client did not attend assist with rescheduling & addressing any barriers
• Utilize motivational interviewing if a client does not want to participate or be linked to treatment perspective or misconceptions, remove any barriers, and attempt to re-engage

Provide therapeutic groups (music, art, general support groups for caregivers or children); Attempt to understand your clients and facilitate group work to address family issues, enhance life skills, etc.

• Participate in family meetings with case management & housing staff to discuss planning efforts & progress
• Assist clients with completing applications for supportive housing and accompany residents to supportive housing interviews when necessary
• Upon linkage to permanent housing, complete and discuss exit summary with the client, and provide the men with referrals and supportive services identified in new community
• Utilize fact sheets, desk guides, and other material resources in delivering mental health services
• Complete all documentation in a timely manner; document services provided, efforts, and outcomes in CARES
• Compile information/data in regard to needed internal and external reports
• Attend professional development training & opportunities; participate in FWC mental health trainings delivered by DHS
• Perform other duties as assigned

PRINCIPAL RELATIONSHIPS:

• Frequent interaction with diverse clients to assess and respond to their needs
• Work in collaboration with staff to build and promote a cohesive and professional working relationship to ensure the delivery of high consistent high-quality services
• Outreach and network with community-based and government agencies to secure resources to assist both clients and staff

OTHER REQUIREMENTS (including Physical Demands):

• Lifting and moving objects weighing up to 30 pounds several times a week
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EEO Statement

Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.