Client Care Coordinator PCS

Elara Caring; Jasper (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Tuition reimbursement for full-time

401(K) with employer match

Paid time off

Pet insurance

Competitive compensation package

Job summary

Elara Caring is seeking a Client Care Coordinator to lead care coordination, scheduling, and documentation for home-based services. You will work with caregivers, clients, and case managers to ensure timely, quality care in the home setting.

The role emphasizes HIPAA compliance, collaboration with HR, and ongoing professional engagement. A competitive benefits package accompanies the position.

Qualifications

• Requires strong communication and documentation skills.
• Excellent organizational abilities and multitasking efficiency.
• Professional verbal and written communication with clients and case managers.
• Team-oriented with leadership and motivational abilities.
• Knowledge of healthcare industry preferred.

Responsibilities

• Coordinate and oversee delivery of personal care services per client plans of care.
• Maintain accurate records for client services, tasks, schedules, and caregiver assignments.
• Schedule caregivers to ensure coverage and continuity of care.
• Review contract documentation and align authorizations with services.
• Educate clients on policies and applicable regulations.
• Monitor daily service delivery and staffing of open shifts.
• Provide guidance and coaching to caregivers for quality care and improvements.
• Ensure caregiver training, certifications, and health requirements are up to date.
• Conduct orientations and address disciplinary actions with HR when needed.
• Review billing, payroll, and service delivery reports for accuracy.
• Collaborate with payroll and timekeeping to resolve timesheet discrepancies.
• Communicate with caregivers, clients, case managers, and leadership professionally.
• Maintain HIPAA compliance and contract requirements.

Skills

Verbal and written communication

Computer proficiency

Organization and multitasking

Team leadership

Fast-paced environment

Healthcare knowledge

Education

High School Diploma or GED

Associate’s or Bachelor’s degree preferred

Job description

Job Description:

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Client Care Coordinator. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer in delivering unparalleled care, we need a Client Care Coordinator with commitment and compassion.

Why Join the Elara Caring mission?

• Work in a collaborative environment.

• Be rewarded with a unique opportunity to make a difference.

• Competitive compensation package

• Tuition reimbursement for full-time staffand continuing education opportunities for all employees at no cost

• Opportunities for advancement

• Comprehensive insurance plans for medical, dental, and vision benefits

• 401(K) with employer match

• Paid time off, paid holidays, family, and pet bereavement

• Pet insurance

As Client Care Coordinator , you’ll contribute to our success in the following ways:

• Coordinate and oversee the delivery of personal care services in alignment with client plans of care

• Maintain accurate and up-to-date records for client services, tasks, schedules, and caregiver assignments

• Build, maintain, and update caregiver schedules to ensure appropriate coverage and continuity of care

• Review and maintain contract-specific documentation and ensure authorizations align with scheduled services

• Educate clients on Elara Caring policies and applicable state and federal regulations

• Monitor daily service delivery to ensure adequate caregiver availability and timely staffing of open shifts

• Provide guidance, support, coaching, and direction to caregivers to promote quality care and performance improvement

• Ensure caregiver compliance with training, certifications, in-services, health requirements, and regulatory standards

• Conduct caregiver orientations as required and partner with Human Resources on disciplinary actions when necessary

• Review reports to ensure accuracy in billing, payroll, utilization, and service delivery

• Collaborate with payroll and timekeeping teams to resolve timesheet discrepancies

• Review utilization reports, identify trends, and address inconsistencies on a daily basis

• Review and submit incident reports and workers’ compensation documentation as required

• Communicate professionally and effectively with caregivers, clients, case managers, and internal leadership

• Consult with leadership regarding employee performance concerns, client issues, or operational risks

• Maintain confidentiality and compliance with HIPAA and all regulatory, licensure, and contract requirements

• Participate in branch growth initiatives, operational planning, and professional or community engagement activities

• Represent Elara Caring in a positive, professional manner at all times

• Perform additional duties and special projects as assigned.

What is Required?

• High School Diploma or GED required

• Associate’s or Bachelor’s degree preferred

• Two (2) years of experience in a fast-paced office or care coordination environment preferred

• Experience working with elderly or disabled populations preferred

• Working knowledge of Medicare/Medicaid and home care benefits preferred

• Strong computer proficiency and documentation skills

• Excellent organizational and multitasking abilities

• Professional verbal and written communication skills

• Team-oriented with leadership and motivational abilities

• Ability to work effectively in a fast-paced environment

• Knowledge of the healthcare industry preferred

You will report to the Client Care Coordinator.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#ElaraGA

Equal Employment Opportunity : We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail].

Pay & Benefit Information : Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits

EVerify : Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.