Client Care Coordinator - Full-Time

ICBD; Providence (RI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

21 paid days off

Health insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

401(k) with employer match

Maternity/paternity leave

Mileage reimbursement

Job summary

ABA Centers of Rhode Island is seeking a Client Care Coordinator to join our full-time team in Providence. You will be the primary contact for caregivers, manage scheduling in ABA Connect, and support day-to-day center operations.

This role is ideal for someone who thrives in a fast-paced healthcare environment and values clear, compassionate communication. We offer a competitive salary of $60,000–$70,000 per year, with final compensation based on experience, training, and education.

Qualifications

• High school diploma or GED required.
• Administrative, healthcare, education, customer service, or ABA experience preferred.
• Organized, dependable, and detail-oriented.
• Strong communication with families and staff; able to multi-task.

Responsibilities

• Serve as primary point of contact for caregivers regarding scheduling updates, cancellations, coverage changes, and requests for additional hours.
• Communicate professionally by phone, email, and text to resolve scheduling needs.
• Notify families and staff of schedule changes to maintain continuity of care.
• Maintain daily client schedules in ABA Connect and ensure team awareness.

Skills

Customer service

Communication

Organizational skills

Multitasking

Computer skills

Education

High school diploma/GED

Job description

Client Care Coordinator - Full-Time

ABA Centers of Rhode Island

Providence, RI

Compensation: $60,000 - $70,000 per year

*Final compensation determined by experience, training, and education

Who We Are

We are the nation’s fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we’ve scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making.

Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization—a rarity in today’s healthcare landscape. We’ve achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes.

Our corporate team plays a mission‑critical role in this success—developing scalable systems, managing risk, and driving the analytics that power our growth. If you’re a strategic thinker who thrives in a fast‑paced, purpose‑driven environment, we offer a unique opportunity to help shape the future of autism care—while building on a legacy of operational excellence.

Our Origin Story

ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference.

Recognition & Awards

Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including:

• Inc. 5000 –5th Fastest-Growing Private Company in America
• Financial Times – #1 on "The Americas' Fastest Growing Companies"
• EY Entrepreneur Of The Year® U.S. Overall
• South Florida Business Journal’s Top 100 Companies
• Florida Trend Magazine's 500 Most Influential Business Leaders
• Inc. Best in Business, Health Services

Growth Opportunity—Entry-Level Healthcare Administration

If you’re looking for a way to begin a career in healthcare with endless growth potential in a fast-moving organization that helps kids, we’re the company you’re looking for! Our Administrative Assistant is responsible for client reception, entering schedules, general office support, and clerical functions.

Support Our Families & Keep Care Moving

• Serve as a primary point of contact for caregivers regarding scheduling updates, cancellations, coverage changes, and requests for additional hours
• Communicate professionally and confidently with caregivers by phone, email, and text to ensure timely resolution of scheduling needs and concerns
• Proactively notify families and staff of schedule changes, staffing adjustments, and coverage updates to maintain continuity of care
• Build positive relationships with caregivers through responsive, clear, and compassionate communication while maintaining professional boundaries

Keep Our Teams Connected

• Maintain and update daily client schedules in ABA Connect
• Ensure all team members are informed of schedule modifications and have the information needed to provide consistent client services
• Monitor team communication and identify issues requiring leadership support
• Partner closely with the Director of Operations (DOO) to execute scheduling plans
• Help coordinate cancellations, additional hours, and schedule changes

Support Center Operations

• Follow up with families regarding P2P checks and payments
• Help coordinate check collection and reissued payments when needed
• Support day-to-day administrative needs of the center

• High school diploma/GED required
• Administrative, healthcare, education, customer service, or ABA experience preferred
• Organized, dependable, and detail-oriented
• Warm, professional, and confident communicatorComfortable speaking with families and employees
• Able to manage multiple priorities in a fast‑paced environment
• Strong computer skills and willingness to learn new systems

Other Benefits

• 21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Medical, dental, vision, long‑term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica)
• Generous 401(k) with up to 6% employer match
• 100% employer-paid maternity/paternity leavefor up to 5 weeks
• EAP (unlimited counseling 24/7),BeyondMed(discounts on wellness and elective healthcare services),PerkSpot(discounts on top brands), Pet Insurance (Nationwide), and On theGoGawellbeing hub
• Mileage reimbursement
• Performance bonus potential
• Referral bonusesfor BCBAs and RBTs

Closing Statement

ABA Centers of America is an Equal Opportunity Employer and is committed to building an inclusive workplace free from discrimination. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

ABA Centers participates in the U.S. Department of Homeland Security E-Verify program.

We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the hiring process and employment. If you require assistance or accommodation, please let us know.