Client Care Coordinator, Financial

Ethos Veterinary Health

Parker, Northern (CO, KY)

Hybrid

USD 30,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Matching

EAP

CE allowance

Uniform Allowance

Shift Differential Pay

Paid time off

Holiday Premium Pay

Referral Program

Job summary

Animal Emergency & Specialty Center (AESC) in Parker, CO is looking for a Client Care Coordinator, Financial to accurately bill for services and support payment collection. You will educate clients on payment options and ensure discounts and write-offs are correctly applied.

The role is full-time and supports the medical team, handling daily invoicing, payments, and APR-related tasks. Strong Excel and EMR experience preferred.

Qualifications

High school diploma or equivalent required.
1 year of work experience in customer service, billing/invoicing, auditing, or related field.

Responsibilities

Daily invoicing and auditing tasks as part of patient billing.
Assist with accounts receivable and collections.
Educate clients on payment options and billing procedures.
Process charges in real time for services rendered.
Identify opportunities to improve charge capture and billing processes.

Skills

Time management

Customer service

Independent work

Money handling

Excel skills

Education

High school diploma or equivalent

1 year experience in CS/Billing/Auditing

Tools

EMR software

Excel

Job description

Client Care Coordinator, Financial

$22 - $26 hourly
$1500SIGN ON BONUS
+$3.50/hr. Night Differential (after 6pm)

Benefits

We’re committed to supporting our team’s well-being and professional growth with a comprehensive benefits package that includes:

Health, Dental, and Vision Insurance to keep you and your family covered.
401(k) with Matching to help you plan for your future.
Employee Assistance Program (EAP) for additional personal and professional support.
Continuing Education (CE):
- Annual CE hours to advance your skills.
- CE allowance for training and certifications.
Uniform Allowance to ensure you’re always prepared.
Shift Differential Pay for added compensation.
Generous paid time off, including:
- Sick Days
- Vacation Days
- Bereavement Leave
Holiday Premium Pay for working during special times of the year.
Referral Program to reward you for helping us grow our team.

Schedule

Full Time
- Thursday/Friday/Saturday/Tuesday
- 10:00am – 8:00pm

Job Description

The purpose of the Financial Coordinator is to accurately capture and charge/invoice for goods and services and assist with the collection of payment; including educating clients on payment options (Care Credit, Scratch Pay, Pet Insurance, etc.). The Financial Coordinator uses established accounting practices to consistently account for discounts and write-offs to improve accounting and auditing. The Financial Coordinator audits closed invoices for reporting/education and identifying trends and opportunities. This role is a support function to the medical team.

Responsibilities

Daily Invoicing Functions

Reviews invoices each morning and compares to treatment sheet and medical record; updates invoices to accurately capture services/goods provided.
Maintains knowledge of hospitalized cases, deposited collected and outstanding balances.
Calculate current charges vs. deposits, calculate daily balance, communicate financial updates, and collect payments.
Answer financial questions and assist owners with payment options (Care Credit, Scratch Pay, Pet Insurance)
Communicate client’s financial concerns to DVM and/or technical team, or lead.
Finalize invoice prior to discharge and ensure the invoice accurately captures works performed.
Collect payments and communicate with medical team that payments have been received
Applies discounts within delegation according to established accounting practices.
Identifies system opportunities to improve charge capture (billing triggers, bundles, processes, etc.)
In real time, enters charges for outpatient ER cases on behalf of DVM or staff as directed through “green sheets” or other forms of communications.
Follows the technician or DVM estimate approval discussion with payment collection in real time with ER clients.

Auditing Functions

Performs monthly or weekly financial audits of historical billing
Creates reports of findings and/or data as requested by AESC Leadership
Provides coaching and education of audit results and requests
Assist as needed for accounts receivable and collections
Financial audit and reporting of Smart Flow, ezyVet and medical records

Qualifications

What We’re Looking For

Excellent time management, managing multiple tasks at one time in a fast-paced environment.
Highly skilled in accurately completing administrative work.
Ability to work independently with limited oversight.
Highly skilled in Customer Service, navigating difficult conversations about payment when clients are experiencing an emotionally challenging circumstance.
Proficiency with computer, phone, fax, and scanner systems.
Previous experience handling money: cash and credit card payments.
Experience with Microsoft Excel and mathematical calculations.
Ability to maintain composure and professionalism in a medical environment with high stress, critical patients, and death.

Minimum Requirements

High school diploma or equivalent.
1 year of Work Experience in Customer Service, Billing/Invoicing, Booking Keeping, Auditing or a related field.
For internal candidates: 6 months of CSR or Assistant experience at AESC will be considered fulfilling this requirement
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Preferred Qualifications

1 year of work experience in human or veterinary medicine (CSR, Veterinary Assistant, Medical Assistant, Medical Receptionist, Medical Assistant, Coder, etc.)
Work experience utilizing an Electronic Medical Record
Work experience in Customer Service

Why Choose AESC?

Work alongside a compassionate, dedicated team of veterinary professionals.
Thrive in a dynamic, fast-paced environment where no two days are the same.
Make a direct impact on the lives of pets and their families during critical times.
Receive continuous training and growth opportunities—we’re passionate about teaching!
Enjoy a competitive salary and benefits package.

About AESC

Founded in 2001 to meet the growing need for after-hours veterinary care in the Parker, Franktown, and Elizabeth communities, Animal Emergency & Specialty Center (AESC) has evolved from a small emergency hospital into a leading 24/7 emergency and specialty referral center. What began in a facility of less than 1,000 square feet has expanded into a state-of-the-art, 20,000-square-foot hospital offering advanced emergency, critical care, surgery, internal medicine, oncology, neurology, rehabilitation, diagnostic imaging, and anesthesiology services.

Following a major renovation completed in 2021, AESC features cutting-edge technology, including a 23X MRI, 16-slice CT scanner, mobile fluoroscopy, multiple surgical suites, and a dedicated rehabilitation center with underwater treadmills. Supported by a collaborative team of board‑certified specialists and experienced veterinary professionals, AESC remains committed to delivering exceptional patient care while continuing to grow and advance specialty medicine for pets throughout the region.

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