Care Coordinator III

Pyramid Consulting, Inc.; Columbia (SC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a Care Coordinator III for a contract role lasting 3-6+ months. The ideal candidate will engage in outbound calls to enhance patient outreach and foster collaborative team efforts in a remote setting. This role emphasizes quality improvement within healthcare operations and requires strong communication skills and call center experience.

Benefits

Health insurance (medical, dental, vision)

401(k)

Paid sick leave

Qualifications

• At least 2 years of experience in a call center, preferably healthcare-related.
• Strong verbal and written communication skills.
• Professional phone presence is essential.

Responsibilities

• Make outbound calls to members to provide health reminders and encourage appointments.
• Part of the Quality Improvement Team with daily correspondence via email and chat.
• Maintain performance metrics including making 70 calls/day.

Skills

Call center

Customer service

Outbound calling

HEDIS

STARS

CAHPS

NCQA

Medicare

Medicaid

Care Coordination

Education

High School Diploma or GED

Job description

Immediate need for a talented Care Coordinator III. This is a 3-6+ months contract opportunity with long-term potential, located remotely in SC. Please review the job description below and contact me ASAP if interested.

Job ID: 25-73019

Pay Range: $17 - $18/hour. Employee benefits include health insurance (medical, dental, vision), 401(k), and paid sick leave (depending on work location).

Key Responsibilities:

• Shift: 8AM-5PM EST
• Team culture: Close-knit team environment in a remote setting
• Part of the Quality Improvement Team
• Make outbound calls to members to provide health reminders and encourage appointments
• Focus on Quality Improvement outreach during Summer and Later Summer Surge
• Work schedule: 8:00 AM to 5:00 PM with two 20-minute paid breaks and a 60-minute unpaid lunch
• Daily tasks include email and chat communications
• Interaction level: Close team collaboration in a remote setting
• Why is this role interesting? The team is passionate about people, engagement, and quality of life. We continuously adapt to healthcare changes to improve outreach outcomes.

Key Requirements and Technology Experience:

• Skills: Call center, customer service, outbound calling, HEDIS, STARS, CAHPS, NCQA, Medicare, Medicaid, Care Coordination
• High School Diploma or GED required
• Experience: At least 2 years in a call center, preferably healthcare-related
• Nice to have: Experience with HEDIS, STARS, CAHPS, NCQA, Medicare, Medicaid
• Disqualifiers: Lack of professionalism, unpreparedness for interviews, frequent job hopping, inability to answer questions properly
• Performance metrics: Make 70 calls/day (approx. 10 per hour), maintain a 99.5% quality score, adhere to attendance policies
• Communication skills: Strong verbal and written communication, professional phone presence

This client is a leading healthcare provider. We are currently interviewing for this and similar contract roles. Interested candidates should apply online for immediate consideration.

Pyramid Consulting, Inc. offers equal employment opportunities and prohibits discrimination and harassment of any kind.

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