Client Care Coordinator

Angels of Care Pediatric Health; Town of Florida, Northern (NY, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid Time Off

Medical, Dental, Vision plans

HSA/FSA

401K

Discounts on Pet/Home/Auto Insurance

Job summary

Angels of Care Pediatric Home Health is seeking a Client Care Coordinator for an on-site, full-time role. Typical hours are Monday–Friday during daytime business hours, with some after-hours on-call duties on select days.

The position offers an anticipated pay range of $20–$22 per hour and requires strong communication and organization to coordinate client needs with field staff. The role emphasizes frontline collaboration with clients, clinicians, and internal teams to ensure service

Qualifications

• Strong communication, time management, and problem-solving skills.
• Experience in customer service, scheduling, or staffing coordination is recommended.
• Bilingual in Spanish is a plus but not required.

Responsibilities

• Coordinate client needs with field staff capabilities to ensure service delivery.
• Assign duties to clinicians matching qualifications for safe, efficient service.
• Monitor cost containment by utilizing clinicians effectively.
• Communicate clearly and listen actively to clients and staff.
• Maintain rapport with clients and clinicians and promote teamwork.
• Participate in after-hours on-call coverage as needed.
• Plan and organize work to meet productivity requirements.

Skills

Communication

Time management

Problem solving

Organization

Reliability

Teamwork

Customer service

Education

High school diploma or GED preferred

Job description

Full-time | On-site | Monday–Friday, daytime business hours

Anticipated pay range: $20– $22 per hour

The Client Care Coordinator is responsible for supporting the delivery of high-quality care services by coordinating client needs with field staff capabilities. This position requires strong communication, time management, and problem-solving skills. The role involves working closely with clients, clinicians, and internal teams to ensure service continuity, satisfaction, and compliance with agency standards.

Duties and Responsibilities

• Maintains a current awareness of field staff capabilities to ensure appropriate case assignments.
• Demonstrates good judgment in assigning duties that match each clinician’s qualifications, ensuring safe and efficient service delivery.
• Maintains an active involvement in issues of cost containment; effectively utilizes clinician when assigning cases.
• Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Demonstrates an ability to communicate effectively and express ideas clearly and actively listens.
• Maintains an excellent rapport with clients and clinicians and effectively promotes harmonious interpersonal relationships.
• Works the after-hours on call phone on some days after normal 9a-5p office hours including weekend and holidays per business need.
• Exercise necessary cost control measures.
• Strive to maintain positive internal and external customer service relationships.
• Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
• Must be able to be depended upon to plan and organize work effectively and ensure its completion.
• Must be able to demonstrate reliability by arriving to work on time and taking breaks in expected time frames.
• Expected to meet all productivity requirements.
• Must be able to demonstrate team behavior and must be willing to promote a teamoriented environment.
• Must always represent the organization professionally.
• Must be able to demonstrate initiative, strive to continually improve processes and relationships.

Education

• High school diploma or GED preferred

Experience

• Customer service or client support, scheduling or staffing coordination, is recommended.
• Healthcare or home health knowledge is preferred, but not required.
• Bilingual in Spanish preferred (but not required)

Why Angels of Care

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOC
• HSA/FSA
• 401K
• Discounts on Pet, Home, and Auto Insurance
• And more!

U.S. Equal Employment Opportunity/Affirmative Action Information -Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.