Client Care Coordinator

National Veterinary Associates; Staunton (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Professional growth opportunities

Job summary

A leading veterinary organization in Staunton, Virginia, is seeking a client care representative to manage incoming communications and ensure a welcoming environment for clients and their pets. The ideal candidate possesses strong customer service skills, compassion for animals, and proficiency in office software. This role offers competitive pay, benefits, and opportunities for professional growth.

Qualifications

• Experience in customer service, preferably in a veterinary or medical office.
• Strong communication and interpersonal skills.
• Proficient in using computers and standard office software.
• Exceptional organizational skills to multitask effectively.
• A compassionate nature and a genuine love for animals.

Responsibilities

• Greet clients and their pets with warmth and enthusiasm.
• Manage incoming calls, emails, and messages.
• Schedule appointments and handle billing inquiries.
• Maintain cleanliness and organization of the reception area.
• Collect and manage patient records with confidentiality.

Skills

Customer service experience

Strong communication skills

Proficiency in office software

Organizational skills

Compassion for animals

Job description

Do you have a passion for pets? Are you looking for a great company to work and grow all while being within a beautiful setting?

Augusta Valley Animal Hospital is a state-of-the-art facility. The building consists of a 15,500 square foot complex that includes a boarding facility to house 55 dogs and cats.

For more information, please visit our website www.augustavalleyanimal.com

Responsibilities:

• Greet clients and their pets with warmth and enthusiasm.
• Manage incoming calls, emails, and messages, providing responsive service and support.
• Schedule appointments, handle billing inquiries, and process payments.
• Maintain the cleanliness and organization of the reception area.
• Provide information on hospital services, policies, and procedures.
• Collect and manage patient records with confidentiality and attention to detail.

Qualifications:

• Experience in customer service or client care, preferably in a veterinary or medical office setting.
• Strong communication and interpersonal skills, with an ability to make clients feel welcome and at ease.
• Proficiency in using computers and standard office software.
• Exceptional organizational skills and the ability to multitask effectively.
• A compassionate nature and a genuine love for animals.

What We Offer:

• A competitive salary with benefits, including health insurance and employee discounts.
• A friendly and supportive team environment.
• Opportunities for professional growth and development.
• A fulfilling role making a difference in the lives of pets and their owners.

Only those candidates selected for interviews will be contacted by phone and/or email.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.