CLIENT CARE COORDINATOR

Mindful Therapy Group; Seattle (WA); On-site; Full time

Job summary

Join a leading mental health services provider as a Client Care Coordinator in Seattle. This full-time role involves supporting new clients through the intake process, matching them with providers, and educating them on insurance and payments. No prior experience in healthcare is necessary, as comprehensive training will be provided.

Qualifications

• No prior medical or insurance experience required; training provided.

Responsibilities

• Create a warm and welcoming phone experience for new clients.
• Match clients with appropriate mental health providers.
• Educate clients on insurance and payments.

Skills

Customer Service

Job description

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Description

Job Type: Full-time; 100% in-office at our Northgate (Seattle) headquarters; hiring multiple candidates as our company grows!

Salary: $21.00 per hour

Who We Are

Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and gives you applicable skills to use in your career? You’ve come to the right place! You can make a direct and positive impact by helping patients access mental health care and supporting mental health practitioners to run successful and sustainable practices.

Mindful Support Services is dedicated to empowering therapists, psychologists, and nurse practitioners to start private practices without the hassle. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since 2011, we have added over 2,000 providers across 16 locations, and we are continuing to grow!

We encourage you to apply if you have customer service experience in ANY fast-paced industry!

About The Role

This role, internally called "Client Support Specialist," is the first point of contact for new client intakes and appointment scheduling. The specialist helps match new clients with suitable providers, educates clients about insurance, payments, and policies, and builds positive relationships over the phone. No prior medical or insurance experience is required; comprehensive training is provided.

Responsibilities

• Create a warm and welcoming phone experience for new clients seeking mental health care.
• Match clients with appropriate mental health providers.
• Communicate clearly and effectively.
• Enter client data accurately and attentively.
• Achieve personal and team goals.
• Handle emotionally challenging calls and refer crisis clients to appropriate resources.
• Educate clients on insurance, authorizations, provider policies, and payments.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Individual and Family Services