Client Care Coordinator

Ciprani Team; Philadelphia (Philadelphia County); On-site; USD 45,000 - 55,000; Full time

Job summary

A high-volume property management team in Philadelphia seeks a Client Care Coordinator. This in-office role focuses on organizing communication, supporting clients and tenants, and ensuring a smooth experience. Ideal candidates are detail-oriented, proactive, and enjoy working in a fast-paced environment.

Benefits

Health Plan

401(k)

Hybrid Work Option

Flexible Start Times

Supportive Team Culture

Qualifications

• Strong organization and follow-through skills.
• Basic familiarity with Google Workspace (Docs, Sheets, etc.).
• Willingness to learn property management systems.

Responsibilities

• Act as first point of contact for tenants and clients.
• Coordinate move-ins, move-outs, and new client onboarding.
• Support maintenance coordination and manage schedules.

Skills

Customer service mindset

Organization

Multitasking

Tools

Google Workspace

Job description

Are you the go-to person who keeps everything on track, solves problems before they escalate, and ensures clients always feel taken care of? If you’re energized by organization, fast-moving teams, and making sure people get the support they need, this role could be a great fit. A high-volume property management team in the Philadelphia area is hiring a Client Care Coordinator to join their in-office operations team. This is not a field position—you’ll be at the heart of the business, coordinating communication, keeping systems tight, and ensuring clients and tenants have a smooth and supportive experience. We’re looking for someone who’s organized, detail-oriented, and driven to help others. If you’re naturally proactive and take pride in excellent service, we’ll give you the tools and training to thrive. Location: In-Office | Philadelphia Region Salary: $45,000 – $55,000 (based on experience) Benefits: Health Plan, 401(k), Hybrid Work Option, Flexible Start Times, Supportive Team Culture Responsibilities: What You’ll Do: • Act as the first point of contact for tenants and clients, delivering prompt and professional service • Coordinate move-ins, move-outs, and new client onboarding • Support maintenance coordination: dispatching vendors, tracking timelines, and updating systems • Keep key operational checklists on track and accurate • Manage inboxes, maintenance portals, and schedules across multiple platforms • Collaborate with internal teams to streamline communication and improve workflows • Maintain accurate records and documentation in internal systems and Google Workspace Qualifications: What You Bring: • A customer service mindset and a natural sense of urgency • Strong organization and follow-through skills—you don’t let things slip through the cracks • Comfort with multitasking in a fast-paced environment • Basic familiarity with Google Workspace (Docs, Sheets, etc.) • A willingness to learn property management systems and processes • A valid driver’s license (occasional site visits may occur, though rare) **** Compensation: $45,000 – $55,000

• What You’ll Do: • Act as the first point of contact for tenants and clients, delivering prompt and professional service • Coordinate move-ins, move-outs, and new client onboarding • Support maintenance coordination: dispatching vendors, tracking timelines, and updating systems • Keep key operational checklists on track and accurate • Manage inboxes, maintenance portals, and schedules across multiple platforms • Collaborate with internal teams to streamline communication and improve workflows • Maintain accurate records and documentation in internal systems and Google Workspace

Compensation:
$45,000-$55,000 per year