Client Care Coordinator

Comfort Keepers Home Care of Oklahoma City; Oklahoma City (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

promotion opportunities

Competitive hourly pay

Job summary

Comfort Keepers Home Care of Oklahoma City is seeking a Client Care Coordinator to join our growing team. You’ll manage client relationships, ensure high-quality home care services, and act as the liaison between clients, families, caregivers, and office staff.

In this role you’ll assist with admissions, schedule coordination, and community outreach, while supporting HR and quality initiatives. A background in home care or social services is preferred, with strong communication and organization

Qualifications

• Background in home health, hospice, home care, assisted living, medical office administration, or social services.
• Associate’s or Bachelor’s degree in nursing, social work, psychology, or business preferred.
• Knowledge of caregiving or CNA/HHA license is a plus.
• Proficient with Microsoft Office and scheduling tools.

Responsibilities

• Handle admissions and conduct in-home visits/care consultations.
• Monitor ongoing client satisfaction and resolve questions.
• Assist in scheduling/matching, caregiver engagement, and training.
• Interview, evaluate, and mentor caregivers.
• Support community outreach and attend local events.
• Build relationships with referral sources and manage documentation.
• Be on after-hours/on-call rotation.

Skills

Verbal communication

Empathy

Time management

Organization

Team collaboration

Education

Associate’s or Bachelor’s degree in nursing, social work, psychology, or business

Tools

Microsoft Office

Microsoft Teams

Scheduling systems (ClearCare/WellSky)

Job description

Comfort Keepers is under both new management and ownership. We have strong local roots, having served seniors in Oklahoma for over 15 years, and are independently owned & operated. Our Oklahoma City office is growing—and we’re looking for a dedicated Client Care Coordinator to join our passionate team. Opportunity to earn a promotion to assistant manager, office manager or GM.

About Us

At Comfort Keepers, our mission is to provide our clients with the highest level of quality of life that is achievable. We strive to treat each of our clients with the respect and dignity they deserve, as though we were caring for a member of our own family. We are a 24/7/365 business that enables seniors to live independently, to age in place. Further, our motto is Elevating the Human Spirit and we are a nationally recognized home care provider whose staff engages with its client.

About the Role

The Client Care Coordinator (CCC) is a key member of the team responsible for managing client relationships and ensuring the delivery of high-quality home care services. This role acts as the liaison between clients, families, caregivers, and the office team, ensuring client satisfaction, reliability, consistency, and compliance with company policies, franchisor standards and state requirements. The coordinator plays a vital part in maintaining strong community relationships, developing partnerships with other service providers, collaborating with the clinical team (case management efforts), supporting scheduling and helping with HR and QAPI efforts. This role has a significant impact on the agency's expansion plans, employee satisfaction and our reputation if we can deliver quality care!

The Client Care Coordinator (CCC) will be part of a small, tight-knit administrative and service delivery team (11 people) that will:

• Handle admissions/'intake' calls and conduct in-home visits/care consultations
• Monitor ongoing client satisfaction, address questions and resolve customer service issues
• Assist in scheduling/matching, caregiver engagement, and training
• Help interview, evaluate, and mentor caregivers
• Support community outreach efforts, attend local events
• Build and maintain relationships with handful of key referral sources, such as nurses, social workers, care managers, and discharge planners, networking and education involved
• Data entry, ensure documentation and compliance standards are met (accurate, complete)
• Serve on the after-hours / on-call phone rotation

This is a dynamic, high-impact role that requires strong verbal communication abilities, energy, positivity, empathy, time management skills, and a heart for seniors.

What You Bring

• A background in home health, hospice, home care, assisted living, medical office administration, or social services.
• Associate’s or Bachelor’s degree in nursing, social work, psychology, or business preferred
• Knowledge of caregiving, personal experience or professionally - CNA or HHA license is a plus
• Proficient using Microsoft Office products and Teams; knowledge of scheduling systems such as ClearCare/Wellsky, a bonus
• Reliable vehicle, valid driver’s license, and auto insurance

Why Join Comfort Keepers?

• Competitive hourly pay (or salaried based on education, training, work experience, etc.)
• Meaningful work that impacts lives every day
• Entrepreneurial ownership with supportive leadership team
• A collaborative team culture focused on excellent customer service and caregiver success
• Opportunity to grow career - wise

Ready to Enrich Lives?

If you're a compassionate, proactive problem-solver who thrives in a fast-paced, mission-driven environment—we’d love to hear from you!