Client Care Coordinator

Mutual of Omaha Mortgage; Dublin (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Sick Time

9 Paid Holidays + 1 Cultural Day

Dental Coverage

Vision Coverage

Company Paid Life Insurance

401K with employer match

Job summary

Mutual of Omaha Mortgage in Dublin, Ohio seeks a Client Care Coordinator to guide clients from application through closing, ensuring every step is accurate and timely. This full-time in-office role supports a collaborative team dedicated to delivering an exceptional client experience.

Ideal candidates are detail-focused, excellent communicators, comfortable with multiple software platforms, and able to manage several files and priorities in a fast-paced environment.

Qualifications

• Attention to detail and accuracy in all steps.
• Superior communication with clients and teammates.
• Comfort using technology and multiple software platforms.
• Ability to manage multiple files and priorities in a fast-paced environment.
• Desire to serve others and deliver an outstanding client experience.

Responsibilities

• Guide clients from application through closing, ensuring accuracy and timeliness.
• Collect and organize required documentation.
• Coordinate with borrowers, loan officers, builders, Realtors, title companies, and underwriting.
• Provide regular updates so all parties know loan status.
• Monitor deadlines and proactively resolve issues to keep closings on schedule.

Skills

Detail orientation

Exceptional communication

Tech savvy

Multitasking

Team player

Job description

Client Care Coordinator
Dublin, Ohio | Full-Time | In-Office

Join the Nation’s Leading Lifestyle Home Loan Team

Are you someone who thrives on organization, communication, and helping people? Do you enjoy bringing order to complex situations and ensuring every detail is handled with excellence?

Our nationally recognized team is seeking a Client Care Coordinator to join our Dublin, Ohio office. We are the #1 team in the country specializing in the Lifestyle Home Loan, a unique mortgage designed to help homebuyers age 62 and betterpurchasethe home of their dreams while preserving more of their retirement savings.

This ismorethan an administrativerole—it’san opportunity to make a meaningful impactinpeople’s lives while working with an experienced, collaborative team that is passionate about serving our clients.

What You’ll Do

As a Client Care Coordinator,you’llguideclients from applicationthrough closing, ensuring every step of the process is completed accurately, efficiently, and on time.

Your responsibilities will include:

• Guiding clients through each stage of the loan process with professionalism and care.
• Collecting and organizing required documentation.
• Coordinating with borrowers, loan officers, builders, Realtors, title companies, and underwriting.
• Providing regular updates so all parties know exactly where the loan stands.
• Monitoring deadlines and proactively solving issues to keep closings on schedule.
• Delivering an exceptional client experience from beginning to end.
  

The Ideal Candidate

We’relooking for someone who:

• Loves details and takes pride in accuracy.
• Is an exceptional communicator with outstanding follow-through.
• Iscomfortable learning and using technology and multiple software platforms.
• Can successfully manage multiple files and priorities.
• Enjoysworking in a fast-paced, team-oriented environment.
• Has a genuine heart for serving others and creatingan outstandingclient experience.

Mortgage, banking, title, or real estate experience is helpful, butnotrequired. We are happy to train the right person who brings the right attitude, workethic, and desire to learn.

Why You’ll Love WorkingWithUs

• Join the nation’s leading team in a specialized mortgage niche.
• Work alongside experienced professionals who truly support one another.
• Enjoy a positive, collaborative office culture where your contributions matter.
• Build a rewarding career helping people make one of the most important financial decisions of their lives.
• Competitive compensation with opportunities for long-term growth and advancement.

This is afull-time, in-office positionlocatedinDublin, Ohio.

Ifyou’relooking for a career where organization, communication, compassion, and excellence are valued every day,we’dlove to meet you.

About the Company

Join the winning team, with the brand recognitionof a Fortune 300 company that has been in business over 100 Years!

Mutual of Omaha Mortgage is inspired by hometown values and committed to being responsible and caring for each other, we exist for the benefit of our customers. With this excellent reputation, you will find your customers more receptive because of our well branded name.

We specialize in affinity relationships, where very competitivepricing is offered!
Mutual of Omaha Mortgage is a full-service lending division offering a complete line of residential mortgage, refinancing, and specialty loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. By constantly updating our loan programs and pricing based on market patterns, Mutual of Omaha Mortgage ensures that we deliver extremely competitive interest rates combined with optimal mortgage structuring.

Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply.We offer an extensive compensation package. Benefits include:

• Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
• 9Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
• Multiple PPO Medical Plans, as well as HDHP eligible plan.
• Dental Coverage
• Vision Coverage
• CompanyPaid Life Insurance
• Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
• 401K with a generous employer match
• Free Legal Services
• Employee Loan Program