Client Care Coordinator

Wellspring, Inc.; Bangor (ME); On-site; USD 43,000 - 44,000; Full time

Job summary

Wellspring Residential Programs is seeking a compassionate Client Care Coordinator to support residents in a structured recovery environment. The role focuses on coordinating healthcare, assisting with daily living, and helping residents develop skills for greater independence and community integration.

The position requires a high school diploma or GED, strong organizational abilities, and a commitment to confidentiality.

Qualifications

• High school diploma or GED required.
• Experience in behavioral health, substance use treatment, healthcare, human services, or related field preferred.
• Basic understanding of substance use disorders, co-occurring mental health conditions, and recovery-oriented care.

Responsibilities

• Assist residents with admission, orientation, and daily activities within the residential program.
• Coordinate healthcare needs, medical appointments, medication orders, and resident medical records.
• Monitor and document resident self-administration of medications in accordance with agency policies and regulations.
• Help residents develop independent living skills, including budgeting, scheduling appointments, and arranging transportation.
• Connect residents with educational, vocational, employment, housing, and other community services.
• Provide encouragement, guidance, and practical support as residents work toward their recovery goals.
• Coordinate resident transportation and provide transportation using the agency vehicle when necessary.
• Assist with daily program operations, including room checks, urine drug screenings, meal planning, and purchasing supplies.
• Maintain accurate and timely resident documentation while protecting confidentiality.
• Help maintain a safe, supportive, and recovery-oriented residential environment.
• Collaborate with the treatment team and participate in staff meetings, case reviews, and supervision.
• Provide limited follow-up support and referrals to residents transitioning into the community.

Skills

Compassionate

Dependable

Strong organizational skills

Communication skills

Confidentiality

Team collaboration

Driver's license

Education

High school diploma or GED

Tools

Microsoft Office

Email

Electronic documentation

Job description

Wellspring Residential Programs

Starting Pay: $21.00 per hour Schedule: Full-time, 40 hours per week, 8:00 AM – 4:00 PM Reports to: Program Director

Join the Wellspring Team

At Wellspring, we believe recovery changes lives, and every member of our team plays an important role in making that possible. Our residential programs provide a supportive, structured environment where individuals can build the skills, confidence, and connections needed for lasting recovery.

We are seeking a compassionate, dependable Client Care Coordinator who enjoys working directly with people and making a meaningful difference in their daily lives. This is an opportunity to be part of a dedicated team helping individuals build healthier, more independent lives.

Position Summary

The Client Care Coordinator supports residents in their recovery by coordinating healthcare needs, assisting with daily living activities, and helping individuals develop the skills necessary for greater independence and successful community integration.

This position works closely with residents, program staff, medical providers, and community partners to ensure residents receive the support they need to achieve their recovery goals.

What We're Looking For

• High school diploma or GED required.
• Experience working in behavioral health, substance use treatment, healthcare, human services, or a related field preferred.
• Basic understanding of substance use disorders, co-occurring mental health conditions, and recovery-oriented care.
• Strong organizational skills, attention to detail, and the ability to manage multiple responsibilities.
• Ability to communicate effectively and build positive, professional relationships with residents, coworkers, and community partners.
• A compassionate, respectful, and nonjudgmental approach to working with individuals in recovery.
• Ability to maintain confidentiality, appropriate professional boundaries, and sound judgment.
• Basic computer skills, including email, Microsoft Office, and electronic documentation.
• Ability to work both independently and collaboratively as part of a treatment team.
• Valid driver's license.

CRMA certification is preferred but not required. Wellspring covers the cost of initial certification for the selected candidate and annual renewal fees.

What You'll Do

• Assist residents with admission, orientation, and daily activities within the residential program.
• Coordinate healthcare needs, medical appointments, medication orders, and resident medical records.
• Monitor and document resident self-administration of medications in accordance with agency policies and applicable regulations.
• Help residents develop independent living skills, including budgeting, scheduling appointments, arranging transportation, and accessing community resources.
• Connect residents with educational, vocational, employment, housing, and other community services.
• Provide encouragement, guidance, and practical support as residents work toward their individual recovery goals.
• Coordinate resident transportation and provide transportation using the agency vehicle when necessary.
• Assist with daily program operations, including room checks, urine drug screenings, meal planning, and purchasing supplies.
• Maintain accurate and timely resident documentation while protecting confidentiality.
• Help maintain a safe, supportive, and recovery-oriented residential environment.
• Collaborate with the treatment team and participate in staff meetings, case reviews, and supervision.
• Provide limited follow-up support and referrals to residents transitioning into the community.

Join Us

If you are organized, dependable, and passionate about helping others, we encourage you to apply. You don't need to have every qualification to make a meaningful contribution to our team.

Wellspring is an Equal Opportunity Employer. We value diversity and are committed to maintaining a welcoming and inclusive workplace.