Client Care & Clinic Operations Coordinator

Page Mechanical Group, Inc.; Fort Worth, Northern (TX, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Page Mechanical Group, Inc. is seeking a Client Support Associate to support daily clinical operations and coordinate patient care with clinicians, nursing staff, and case management. The role interacts with hospitality and other staff to ensure quality care and service delivery.

The position requires strong communication, organizational skills, and experience with KIPU EMR and Microsoft Office. Candidates should adapt to changes and handle pressure while maintaining patient confidentiality.

Qualifications

• Must be able to work and communicate well with people
• Must be adaptable and accept changes quickly and easily
• Willing to address conflict appropriately; basic computer skills with Microsoft Office Suite and KIPU; knowledge of web-based products is a bonus

Responsibilities

• Completes and distributes the daily census and coordinates ongoing improvement of census and related projects
• Produces timely and accurate information to communicate with other department heads regarding guest and departmental needs
• Works closely with the case management team to coordinate admissions and discharge tasks
• Reviews and aggregates patient outcome and satisfaction data
• Sets up KIPU accounts and manages access levels in KIPU
• Ensures all EHR are in KIPU and have been signed
• Develops and implements clinic policies and protocols
• Uses computer software to admit and discharge patients, coordinate follow-up appointments and refer patients to specialists
• Works to create efficient systems and workflows within the clinic
• Engages in ongoing tasks to develop policies and enhance processes and procedures
• Collaborates between departments to coordinate completion of performance improvement tasks
• Works closely with leadership on specialty projects
• Plans and facilitates psychoeducational groups
• Attends, scribes and enters notes in Kipu for clinically facilitated process, trauma, and experiential groups
• Client transportation as needed

Skills

Excellent communication

Time management

Adaptable / conflict resolution

Ability to work with diverse teams

Education

High School Diploma or GED

Associate in Social or Human Services

Tools

KIPU EMR

Microsoft Office Suite

Job description

Page Mechanical Group, Inc. is seeking a Client Support Associate to support daily clinical operations and coordinate patient care with clinicians, nursing staff, and case management. The role interacts with hospitality and other staff to ensure quality care and service delivery.

The position requires strong communication, organizational skills, and experience with KIPU EMR and Microsoft Office. Candidates should adapt to changes and handle pressure while maintaining patient confidentiality.