Client Care Analyst | Life Insurance Support

Sagicor Life Insurance Company; Scottsdale (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Sagicor Life Insurance Company in Scottsdale, AZ seeks a Client Care Analyst to handle a high volume of inbound calls and other client contacts. You will need strong listening, written and verbal communication, and the ability to resolve routine client issues while maintaining professional, accurate documentation.

Ideal candidates have 1–2 years of life insurance experience, a college degree or equivalent, and may hold or pursue LOMA designations. Bilingual English/Spanish a plus.

Qualifications

• Experience with Contact/Call center methodology and practice preferred.
• 1 to 2 years Life Insurance experience with in-depth knowledge of life insurance contracts desired.
• ACS, ALMI or FLMI designation preferred; if not, complete LOMA 281 & LOMA 291 within 9 months.
• Effective problem solving, ability to work under pressure and advocate for resolution.
• Excellent verbal and written communication and strong telephone etiquette.
• Strong team player with professional demeanor; adherence to scheduling is critical.
• Multi-tasking across multiple systems while communicating with clients via phone, web, or email.
• Proficient in email, internet, Word, and Excel; bilingual in English and Spanish a plus.

Responsibilities

• Effectively handle a minimum of 150 inbound calls per week and other client contacts as needed.
• Display passion for helping external and internal clients, producers and their representatives.
• Resolve simple to moderate client transaction requests or issues with ownership.
• Maintain accurate call documentation and reports in required systems.
• Develop understanding of administration systems supporting Care Center functions.
• Participate in ongoing training to improve knowledge and skills.
• Log into all applicable systems daily and be ready to accept first call at start time.

Skills

Strong listening

Analytical skills

Verbal communication

Written communication

Team player

Multitasking

Customer service orientation

Education

College degree or equivalent

Tools

MS Office (Word, Excel)

Job description

Sagicor Life Insurance Company in Scottsdale, AZ seeks a Client Care Analyst to handle a high volume of inbound calls and other client contacts. You will need strong listening, written and verbal communication, and the ability to resolve routine client issues while maintaining professional, accurate documentation.

Ideal candidates have 1–2 years of life insurance experience, a college degree or equivalent, and may hold or pursue LOMA designations. Bilingual English/Spanish a plus.