Client Care Ambassador

Dr. Tavel Optical Group; Carmel (IN); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Competitive pay starting at $22 per hr

Bonus opportunity

401k

15 days paid time off

Company-paid holidays

Medical, Dental and Life insurance

Health savings account contribution

Paid parental leave

Job summary

Alternate View, a high-end optometry self-care practice, seeks an Ophthalmic Technician to support the optometrist with diagnostic tests, dry-eye treatments, and exceptional patient care in Indianapolis, IN.

You will gather client information, maintain accurate records in the EHR, and help ensure a smooth, premium client experience using advanced imaging and telemedicine tools.

Qualifications

• Previous medical or pharmacy tech experience.
• Excellent interpersonal and communication skills with a customer-focused approach.
• Proficient with iPad and navigating multiple windows for accurate record-keeping.
• Desire to stay up to date on industry insights, trainings, and opportunities to advance skills.
• Demonstrated proficiency and passion for relationship-building.

Responsibilities

• Assist the optometrist by conducting preliminary tests, assessments, and specialized testing.
• Educate client on pre-test procedures; review Alternate View services and protocols.
• Conduct dry eye screenings, addressing client questions and available treatments.
• Maintain client records, including thorough documentation in EHR.
• Support practice operations: scheduling, check-ins, insurance verification, payments, and inquiries.
• Operate and learn to use ophthalmic devices (OPTOS, OCT, Visual Field, Lensometer, Autorefractor, Tonometer, IPL).

Skills

Customer service

Interpersonal skills

Tech-savvy

Medical history capture

Empathy

Education

Medical or pharmacy tech experience

Tools

iPad navigation

EHR documentation

Telemedicine

Ophthalmic device handling

Job description

Brief Description

Ophthalmic Technician- Full Time- High-End Optometry Self-Care Practice- Indianapolis, IN

Who We Are: We look forward to welcoming you to Alternate View – a new practice concept where vision, vitality, and a touch of sophistication come together for an experience like no other. At Alternate View, we are building a practice where eye health is elevated through comprehensive care, the latest technologies, and individualized service. While we are a new concept and office, we are backed by a well-established and impact-focused family business with over 80 years of experience caring for Hoosiers. We are looking for an Ophthalmic Technician who will play a crucial role in supporting our optometrist by performing various diagnostic tests, leading dry eye treatments, gathering client information, providing excellent customer service and ensuring efficient clinic operations.

Who You Are: Our ideal Ophthalmic Technician is outgoing, detail-oriented, and up to date with the latest trends and technology. You are polished and professional with the ability to multi-task and develop trusted personal relationships. You will work closely with the doctor and Alternate View stylists to ensure each client is comfortable and their experience is enjoyable. Using top-of-the-line diagnostic devices, you will capture relevant client medical details, provide pre-testing and support the use of telemedicine. Join us in creating a one-of-a-kind truly exceptional experience for everyone who visits us.

Responsibilities

Assist the optometrist by conducting preliminary tests, assessments, and specialized testing

• Educate client on pre-test procedures; review Alternate View services and protocols
• Conduct dry eye screenings, addressing client questions and highlighting available treatments
• Be attentive to detail with experience in thorough documentation
• Maintain client records, including capturing thorough documentation in EHR
• Collaborate with Alternate View aesthetician to ensure a smooth client experience
• Willingness to learn about and recommend dry eye and aesthetic services confidently
• Adhere to professional standards, client confidentiality, and ethical guidelines in healthcare delivery
• Elevate and blend the eyecare and selfcare aspects together for a seamless relaxing experience that is like no other
• Tailor the client experience to exceed expectations and ensure a smooth customer journey
• Understand available products and services to help guide conversation during client journey, including prescription eyewear, contact lenses, nutraceuticals and dry eye products & services
• Provide services to repair damaged eyewear and routine maintenance tasks to extend the lifespan of the client’ eyewear
• Support practice operations, including scheduling appointments, checking in clients, verifying insurance eligibility, answering phone calls, collecting payments, authorizing benefits and managing miscellaneous client inquiries
• Stay up to date with trends and technologies
• Maintain cleanliness and organization of office
• Efficient in using the following equipment:
• OPTOS Retinal Imaging
• Visual Field
• OCT
• Digital Phoropter
• Telemedicine Equipment
• Lensometer
• Autorefractor
• Tonometer
• Dry eye equipment including but not limited to IPL and radiofrequency device
• Other duties as assigned

Requirements

• Previous medical or pharmacy tech experience
• Excellent interpersonal and communication skills with a customer-focused approach
• Proficient in using technology, including ability to use iPad and navigate multiple windows for client information and accurate record-keeping
• Desire to stay up to date on industry insights, trainings, and opportunities to advance your skills
• Demonstrated proficiency and passion for relationship-building
• Innovative approach to problem solving and new ideas
• Incredible listener, with ability to capture thorough medical history and client info
• Ability to be empathetic and compassionate to clients’ needs and concerns while providing a supportive and comfortable environment
• Skilled at adapting to clients, curating the appropriate questions to identify the client’s needs
• Capable of easily partnering with team members to ensure the customer comes first
• Good sense of time management and ability to prioritize tasks
• Positive attitude and a willingness to strive for excellence
• Friendly demeanor and ability to remain calm and customer-focused in the face of challenges
• Availability to work hours of operation

Benefits Of Working With Alternate View

• Competitive pay, starting at $22 per hour
• Bonus opportunity
• 401k
• 15 days paid time off
• Company-paid holidays
• Medical, Dental and Life insurance
• Health savings account contribution of $1K/year
• Paid parental leave