Client Care Aide (NSES)

Montgomery County Coalition for the Homeless; Rockville (MD); On-site; USD 22,000 - 31,000; Part time

Job summary

Montgomery County Coalition for the Homeless is seeking staff for a seasonal position during our October 5th job fair from 12:00 PM to 4:00 PM in Rockville, MD. You will assist in meeting basic resident needs and monitor conduct at the winter shelter, ensuring safety and compliance with protocol.

The role requires high school completion, 6–12 months related experience, and a valid driving record. CPR/First Aid knowledge is a plus, and weekend shifts may be included.

Qualifications

• High school diploma or GED required.
• 6–12 months related experience preferred.
• Knowledge of basic Microsoft Office (Word, Excel, Outlook).
• Must pass a pre-employment background check.
• CPR and basic first aid knowledge helpful.
• Good driving record; own vehicle preferred.

Responsibilities

• Represent MCCH in the community and align with the agency’s mission.
• Ensure residents are safe and secure from internal and external elements.
• Provide basic supplies and needs (toiletries, laundry detergent, etc.).
• Supervise housekeeping to maintain cleanliness and safety.
• Register new residents into the facility.
• Provide a listening ear and maintain respectful relations.
• Record important incidents and brief staff at shift change.
• Monitor resident conduct and report incidents to supervisors.
• Provide emergency intervention when needed.
• Monitor residents' medication and support operations.
• Transport residents when case manager is unavailable.
• Attend staff meetings and trainings; perform other duties.

Skills

Microsoft Office

Communication

Problem-solving

Customer service

CPR / First Aid knowledge

Driving

Education

High school diploma or GED

Job description

General Description

Monitors the overall conduct and behavior of the residents in HBCAC, assists in meeting the basic needs of the residents.

THIS POSITION IS A SEASONAL ROLE FOR OUR JOB FAIR ON October 5TH FROM 12:00 PM - 4:00 PM.

Essential Duties And Responsibilities

• Represent MCCH in the community, in accordance with the agency’s mission and vision.
• Ensures that residents are safe and secure from internal and external elements.
• Ensures that residents have all their basic supplies and needs such as toiletries, laundry detergent, etc.
• Supervises housekeeping chores done by residents to ensure cleanliness and safety of the house.
• Registers new residents into the facility
• Provides a “listening” ear for residents.
• Maintain an attitude of respect for residents of the winter shelter.
• Maintains accurate record-keeping through the documentation of all important and relevant incidences and briefs next staff at shift change.
• Monitors the conduct and behavior of residents, reporting any unusual and critical incidents to Case Aide Supervisor, Operations Manager and Program Director.
• Provides emergency intervention in response to hostile situations and crisis.
• Monitors medication of residents
• Support winter shelter program operations.
• Provides transportation services for residents in situations where the case manager is unavailable.
• Attends and participates in the monthly staff meeting and mandatory trainings.
• Performs other duties as assigned.

Required Knowledge, Skills, And Abilities

• High school graduate or GED.
• Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience.
• Knowledge of basic Microsoft Office (Word, Excel, and Outlook).
• Successful candidates must pass a pre-employment criminal background check.
• Strong problem-solving skills in dealing with client disputes as well as medical and behavioral challenges.
• Knowledge and experience in administering CPR and minor first aid.
• Good driving record preferred.
• Their own vehicle.
• Ability to establish and maintain positive working relationships.
• Ability to maintain professional boundaries.
• Must be able to commit to a minimum of two shifts per week and arrive promptly for your shift.
• Excellent verbal and written communication.
• Organized, reliable, motivated and able to engage challenging clients.

Salary Description

$19.00 an hour