Client Care Administrator

SkinSpirit; Honolulu (HI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Employee discounts

Friends & Family discounts

Beautiful working environment

Paid holidays

401k with company match

Medical insurance

Vision insurance

Dental insurance

Job summary

SkinSpirit in Honolulu is seeking a Client Care Administrator to support daily medical spa operations, answer calls, manage appointments, and handle registrations with confidentiality and professionalism.

The candidate should have 1+ year of customer service experience, strong communication skills, and proficiency in Outlook/Excel. This full-time role requires weekday, weekend, and evening shifts, offering competitive hourly compensation.

Qualifications

• High School Diploma or GED required; AA preferred.
• 1+ year of customer or sales experience required; experience in an aesthetic setting preferred.
• Exceptional customer service skills and ability to multi-task in a fast-paced environment.
• Strong communication, organization, and interpersonal skills.
• Knowledge of Internet, Outlook, Excel, Word; ability to learn new software quickly.

Responsibilities

• Provide excellent client care and customer service.
• Answer and screen high volume inbound calls.
• Manage appointments (scheduling, moving, canceling).
• Assist with opening/closing clinic transactions and basic admin tasks.
• Promote clinic services, products, and promotions to guests.
• Maintain guest confidentiality and accurate transactions.
• Support management with additional duties as assigned.

Skills

Customer service

Multi-tasking

Teamwork

Communication skills

Attention to detail

MS Office (Outlook, Word, Excel)

POS systems knowledge

Cosmetic procedures knowledge

Fast-paced environment adaptability

Education

High School Diploma or GED

Associate degree preferred

Tools

Zenoti (POS)

Outlook

Excel

Job description

Client Care Administrator

Department: Administrative

Employment Type: Full Time

Location: Honolulu

Compensation: $20.00 - $28.00 / hour

Description

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body-with over 55 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for.

We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovation-bringing stat-of-the-art equipment and services to our clinics. Join the SkinSpirit experience!

The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care.

What You Will Do

• Candidate is required to work a combination of weekday, weekend and evening shifts, to include opening and closing shifts.
• Provide excellent client care and customer service
• Answer and screen high volume of inbound phone calls
• Manage appointments (scheduling, moving and canceling appointments)
• Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
• Perform opening and closing duties of the clinic
• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Assist with other duties and projects as assigned by management

What You Will Bring

Skills, Knowledge & Expertise

• High School Diploma or GED required; AA preferred
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred
• Exceptional customer service skills
• Ability to be efficient and productive in a fast-paced environment
• Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
• Must be a team player
• Ability to work as part of a team and take initiative independent of direct supervision
• Knowledge of: Internet, Outlook, Excel, Word and the ability to learn new software quickly
• Social media experience is a plus
• Excellent, written, verbal and interpersonal skills
• Great attention to detail and accuracy
• Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance
• Experience in medical office/understanding of cosmetic procedures/skin care products
• Experience with Zenoti or other POS systems preferred by not required

Physical Requirements

• Prolonged periods of:
  • Sitting at desk and working on a computer
  • Repeating of same movements
  • Talking and hearing
• Occasional periods of:
  • Standing, walking, use of hands and fingers, handling or feeling
  • Reaching with hands and arms
  • Climbing or balancing, stooping, kneeling, crouch or crawl
  • Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Benefits

• We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team.
• We also offer paid holidays and a 401k plan with a company match program.
• For full-time employees (24+ hours) we offer Medical, Vision, and Dental insurance.

SkinSpirit participates in E-Verify; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities.

SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.