Assistant Clinic Manager

SkinSpirit; Oakland (CA); On-site; USD 37,000 - 58,000; Full time

Benefits offered by this job

Employee discounts

Friends & Family discounts

401k with company match

Medical, Vision, and Dental insurance

Paid holidays

Beautiful working environment

Job summary

SkinSpirit in Oakland, CA seeks an Assistant Clinic Manager to support daily operations, drive revenue, and lead a high-performing team in a fast-paced aesthetics clinic.

You will supervise staff, manage client experience, and ensure flawless service, while collaborating with Clinic Manager to hit monthly goals and uphold SkinSpirit's standards.

Qualifications

• Bachelor's degree preferred; 2+ years in medical/spa or luxury retail/hospitality.
• Experience leading diverse teams and coaching for high performance.
• Excellent written and verbal communication; active listening.

Responsibilities

• Assist Clinic Manager in all clinic operations: sales, service, staff management and admin tasks.
• Help meet and exceed monthly revenue goals set by leadership.
• Monitor goals: revenue, margins, practitioner sales, budgets, new/return clients.
• Recruit, retain and develop a high-performing, diverse team.
• Support staff growth through 1:1 meetings and training.
• Lead on-floor presence to build client loyalty and brand awareness.
• Address client feedback and report to management.
• Maintain discretion and confidentiality with clients and staff.
• Identify process improvements to raise efficiency and service levels.
• Assist leadership with additional duties as needed.

Skills

Communication skills

Leadership

Coaching

Multitasking

Customer service

Education

Bachelor's degree

HS Diploma / GED

Tools

Microsoft Office

Job description

Assistant Clinic Manager

Department: Management

Employment Type: Full Time

Location: Oakland - Montclair

Compensation: $27.00 - $42.00 / hour

Description

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body - with over 55 locations nationwide. Our highly trained experts are the best in the industry - renowned for personalized service delivering safe, effective, medically proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for.

We thrive in a people- first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovating - bringing state-of-the-art equipment and services to our clinics. Join the SkinSpirit experience!

Position Overview

The Assistant Clinic Manger is responsible for supporting the clinic manager in positioning the business for consistent growth by ensuring daily operation are smooth and effective and empowering employees while making certain the clinic is delivering the highest level of service to clients.

Why You'll Thrive at SkinSpirit

• Obsession with client experience: We connect with our clients on a personal level to provide the best service to meet their needs. We listen to feedback and proactively address any concerns that may arise to foster loyalty and achieve our goals
• Drive for excellence and continuous improvement: We are committed to exceeding expectations, both internally and externally
• Entrepreneurial spirit: SkinSpirit does nto have a one-size-fits-all approach. We encourage our employees to thing outside of the box and find new avenue for the growth and success of their clinic. We embrace ambiguity, learn from mistakes and fail forward
• Commitment to putting the team first: We recognize that it takes a village and are deeply committed to the growth and development of the people around us. We recognize when others succeed, we do too

What You Will Do

• Assist the Clinic Manager in managing all aspects of clinic operations, including sales, customer service, employee management and administrative responsibilities so that they are in accordance with our standards, polices and procedures
• Assist the Clinic Manager to meet and exceed monthly revenue goals set by the Regional and Executive leadership team
• Monitor clinic goals including but not limited to revenue, margins, practitioner sales, discounts, budgets, and new/return clients
• Recruit, retain and develop a high-performing and diverse team
• Support staff growth through 1:1 touch bases and training
• Demonstrate clinic leadership by actively being on the floor and developing employee techniques so they can build client loyalty and brand awareness through superior customer service, resulting in enhanced performance
• Oversee, track and address all client feedback; report to management and share with impacted employees
• Work harmoniously and professionally with co-workers and management; maintain discretion and confidentiality, including matters relating to clients, employees and the company
• Take initiative to improve systems, policies, and procedures to increase efficiency and level of service
• Assist the leadership team with additional tasks or duties as requested

What You Will Bring

Skills, Knowledge & Expertise

• Bachelor's Degree strongly desired; HS Diploma/GED required
• 2+ years of relevant experience in the medical/spa industry, luxury retail, hospitality, or similar industry; 4+ years of experience preferred
• Experience managing, leading, coaching, and developing diverse teams and specialized talent to achieve high performance
• A positive attitude and desire to model a growth mindset for employees
• Ability to work a flexible schedule to accomplish all major responsibilities. This includes early mornings, evenings, weekends, and holidays
• Strong organizational skills with the ability to handle multiple tasks simultaneously, maintain focus and adapt to unexpected situations
• Excellent written and verbal communication, and active listening skills; ability to communicate at all levels of the organization
• Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and the ability to learn new software and technology quickly

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Occasionally stand, walk, use hands to touch, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk and hear
• Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Benefits

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full- time employees (24 + hours/week) we offer Medical, Vision, and Dental insurance.

Notices for Applicants

SkinSpirit participates in E-Verify. To learn more please visit SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.