Client Billing Representative

PathGroup; Coppell (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

PathGroup in Coppell, TX is seeking a Senior Client Bill Specialist to oversee client billing within the revenue cycle for assigned accounts. You will ensure the accuracy of invoices, posting payments, and account reconciliation, serving as SME for billing workflows and supporting process improvements to optimize cash flow.

This hybrid role requires 5 years in client billing, strong Excel skills, HIPAA awareness, and excellent communication to manage client relationships.

Qualifications

• High School Diploma or GED is required.
• 5 years of client billing or revenue cycle experience, lab setting preferred.
• Proficiency with billing software and MS Office, especially Excel.
• Strong understanding of laboratory billing practices and test pricing.
• Excellent communication and client relationship skills.
• Detail-oriented with strong analytical/problem-solving abilities.
• Ability to prioritize multiple tasks in a deadline-driven environment.
• Ability to work independently and collaboratively.
• Knowledge of HIPAA compliance.

Responsibilities

• Create client accounts and billing rules accurately in the billing system for new/updated agreements.
• Provide prompt, courteous, professional service to internal and external clients.
• Analyze and resolve client invoice issues promptly.
• Monitor aging, drive collections on past-due accounts, escalate as needed.
• Research and resolve billing questions, discrepancies, pricing variances, disputes.
• Review and reconcile accounts; ensure adjustments, credits, payments are applied.
• Suggest improvements to billing policies, workflows, configurations.
• Follow security practices and HIPAA; protect PHI and sensitive data.
• Follow Corporate Compliance and privacy/security policies.

Skills

Communication skills

Analytical thinking

Detail-oriented

Excel

HIPAA compliance

Independent work

Education

High School Diploma or GED

Tools

Billing software

MS Office

Job description

The Client Bill Representative is responsible for overseeing client billing functions within PathGroup revenue cycle for assigned accounts. This role ensures the accuracy and integrity of client invoices, payment posting, and account reconciliation processes. The Senior Client Bill Specialist serves as a subject matter expert for client billing workflows, assists with escalated client issues, and supports process optimization to improve cash flow and client satisfaction.

JOB RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

• Ensure accurate and timely creation of client account and billing rules in the billing system for new and updated client bill agreements.


• Provide prompt, courteous, and professional customer service to all internal and external clients.


• Analyze and resolve client invoice related concerns in a timely manner.


• Monitor client aging and drive collection activities for past-due accounts and provide escalation support to management as needed.


• Research and lead resolution pertaining to client bill questions, billing discrepancies, pricing variances, and account disputes in collaboration with internal and external teams.


• Review and reconcile client accounts, ensuring all adjustments, credits, and payments are accurately applied.


• Recommend and assist in the implementation of improvements to billing policies, workflows, and system configurations.


• Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.


• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

NON-ESSENTIAL FUNCTIONS:

• Work with other departments within PathGroup and subsidiaries.


• Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


• Other duties as assigned.

Requirements

EDUCATION & LICENSURE:

• High School Diploma or GED is required.

Qualifications:

• 5 years of experience in client billing, accounts receivable, or revenue cycle management, preferably in a laboratory setting.


• Proficiency with billing software and MS Office, specifically Excel.


• Advanced understanding of laboratory billing practices, test pricing structures, and client contractual terms.


• Excellent communication and client relationship management skills.


• Detail-oriented with strong analytical and problem-solving abilities.


• Ability to prioritize multiple tasks in a deadline-driven environment.


• Ability to work independently and collaboratively.


• Knowledge of HIPAA compliance.

Work Location Type

Hybrid

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