Institutional Billing and Collections Specialist

Fulgent Genetics; El Monte (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Fulgent Genetics is seeking an Institutional Billing and Collections Specialist in California. The role splits time between billing and collections, requiring knowledge of accounting principles and proficiency in MS Excel.

You will interact with management and coordinate across departments to meet AR targets. The ideal candidate has 2–3+ years in medical billing or related finance roles, strong communication skills, and detail-oriented execution.

Qualifications

• Education: High school diploma or GED required; associate's or bachelor's degree is a plus.
• Experience: 2 to 3+ years of medical billing, accounts receivables, collections, or customer service finance roles.
• Software Proficiency: Excel including formulas, data filtering and formatting; NetSuite or ERP systems like Quadax, Xifin.
• Soft Skills: Strong communication, both written and verbal; ability to multitask and meet deadlines.
• Attention to Detail: High accuracy in data entry and accounting basics.

Responsibilities

• Invoice Generation: Prepare and send invoices to clients based on contracts, LSAs or pricelists.
• Payment Tracking: Outbound collection calls to monitor balances and improve customer relations.
• Dispute Resolution: Address billing questions and resolve pricing or payment discrepancies.
• Record Keeping: Maintain financial logs, update databases, and prepare aging reports.
• Cross-Functional Support: Coordinate with sales, project management, and accounting for accurate reporting.

Skills

Excel proficiency

Communication skills

Multitasking

Education

High school diploma or GED

Associate's or Bachelor's degree a plus

Tools

NetSuite

Quadax

Xifin

Job description

About Us

Founded in 2011, Fulgent has evolved into a premier, full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position

The Institutional Billing and Collections Specialist is responsible for the hybrid Billing & Collection functions for institution clients. You will divide your time between the billing and the collection functions equally to achieve our Account Receivable targets. The candidate should have knowledge of general accounting principles and be proficient at MS Office (especially Excel). The applicant should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both electronically and over the phone, as he or she will frequently deal with higher levels of management.

Key Job Elements

• Invoice Generation: Prepare and send complete and accurate physical or electronic invoices to clients based on contracts, LSA's or pricelists using electronic software.


• Payment Tracking: Making outbound collection calls in a professional manner while keeping and improving customer relations to monitor accounts for outstanding balances and follow up on late accounts.


• Dispute Resolution: Answer client billing questions and resolve pricing or payment discrepancies through clear communication.


• Record Keeping: Maintain organized financial logs, update customer database accounts, and prepare periodic aging reports to identify issues attributing to account delinquency and discuss them with management.


• Cross-Functional Support: Coordinate with sales, project management, and accounting departments to verify billing data and to ensure accurate and timely reporting and analysis.

Qualifications

Knowledge/Experience

• Education: High school diploma or GED required; associate's or bachelor's degree is a plus,


• Experience: 2 to 3+ years of experience in medical billing, accounts receivables, collections, or customer service finance roles. Knowledge of accounting and bookkeeping procedures is a plus.


• Software Proficiency: Basic math and strong familiarity with Excel including formulas, data filtering and formatting bookkeeping platforms NetSuite or ERP systems like Quadax, Xifin.


• Soft Skills: Excellent strong communication skills, including writing, speaking and active listening, and customer service skills to handle sensitive financial discussions related to billing disputes or payment processes. Ability to multitask, prioritize and meet deadlines.


• Attention to Detail: High accuracy in data entry and a strong grasp of basic math and accounting principles to produce quality work.

Supervisory Responsibilities:

• None

Reports To

• Billing Manager

Environment

Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term \"qualified individual with a disability\" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

For California residents, please see the link below to access our CCPA Privacy Notice.

CCPA Privacy Notice for California Residents

https://tinyurl.com/FulgentCCPA