Client Authentication Product Owner

Spectraforce Technologies; Austin (TX); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Spectraforce Technologies seeks a Client Authentication Product Owner to lead roadmap, discovery, and delivery for authentication and digital identity initiatives across multiple channels. You will partner with UX, engineering, and business teams to build experiments, define stories, and drive adoption.

You will analyze customer data and findings to shape solutions, coordinate with vendors on platform upgrades, and manage risks and release plans in a hybrid, multi-office environment.

Qualifications

• Bachelor's degree in computer science, engineering or business.
• Prior product management experience with online security, authentication, fraud, and/or digital identity.
• Strong communication and presentation skills.
• Superior analytical ability with attention to detail.
• Ability to influence and drive outcomes.
• Documented experience in agile product development.
• Experience with user testing and competitive intelligence.

Responsibilities

• Build a feature/product/channel roadmap to articulate and drive priorities.
• Lead product discovery with UX, tech, and business partners to design experiments.
• Create and define product stories with acceptance criteria for delivery by the tech team.
• Develop understanding of customers using data and studies to build hypotheses.
• Interact with vendors to obtain platform support and roadmap alignment.
• Identify risks and propose mitigations; monitor controls and gaps.
• Work with partners to create authentication techniques across channels.
• Create release plans with the Scrum team and other lines of business.
• Create KBIs and production support metrics reporting; monitor performance.
• Build trusted relationships with stakeholders across upstream and downstream roles.
• Provide first-line support to internal teams and sales for client questions.

Skills

Product management

Online security

Authentication

Digital identity

Leadership

Communication

Education

Bachelor's degree in CS/Engineering/Business

Job description

Job Title

Client Authentication Product Owner

Location

Austin, TX / Southlake, TX, El Paso, TX and Phoenix, AZ

Hybrid

4 days a week in the office - 5th day remote

Duration

6+ Months

Job Description

• Build a feature/product/channel roadmap to articulate and drive the priorities of the group
• Lead product discovery activities and work with UX, tech, business partners to design experiments to hone solutions
• Create and define product stories with acceptance criteria based on client need, and is responsible for working with the tech team for successful delivery of the stories
• Develop a deep understanding of our customers, leveraging data on your feature/product/channel, existing studies, and/or working with our research teams to create new studies or experiments
• Interact with vendors to obtain support for various platforms. Work with them to upgrade the products and help them with their product roadmaps
• Explore, evaluate and propose technologies and techniques that fit the needs of the various channels
• Identify risks in current & proposed solutions; recommend resolutions, controls or mitigation strategies; implement and monitor controls; elevate visibility of risks/gaps as appropriate
• Work with technology partners and vendors to create authentication techniques
• Work with channel partners and other product managers to create and implement online identity management and authentication processes and systems
• Have?a passion for creating easy to use, understand and accept experiences
• Create a release plan in coordination with the scrum team and other lines of business
• Create reporting on KBIs and production support metrics and monitor performance
• Build trusted relationships through clear and consistent communication with myriad stakeholders in upstream and downstream roles
• Provide first-line support to various internal stakeholders (tech support and account/trading service) and sales staff in answering client questions and resolving client escalations

Required Qualifications

• Bachelor's degree in computer science, engineering or business
• Prior product management experience with online security, authentication, fraud, and/or digital identity
• Strong communication and presentation skills
• Superior analytical ability with attention to detail
• Ability to influence and drive outcomes
• Documented experience in agile product development
• Experience with user testing and competitive intelligence

Preferred Qualifications

• Experience with the Financial Services industry
• The ideal candidate will have a strong interest/passion for our industry
• Comfortable dealing with ambiguity