Client Associate - Employee Benefits (Contract - Remote)

Arthur J. Gallagher & Co. (AJG); Louisville (KY); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Benefit Services, part of Arthur J. Gallagher & Co., seeks a detail-oriented Client Service Associate to support our Employee Benefits brokerage team on a temporary basis. You will assist account teams with client service, benefits administration, open enrollment, renewals, carrier coordination, and daily operations to deliver outstanding client experiences.

The role is remote within the U.S. with standard hours (8am–5pm) for approximately 6–9 months.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.
• Strong organizational and written/verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Assisting account teams with day-to-day client service activities.
• Preparing client communications, reports, presentations, and benefit-related documents.
• Supporting benefits renewals, implementations, and open enrollment activities.
• Updating benefits summaries, enrollment materials, and open enrollment presentations.
• Coordinating with insurance carriers, vendors, and internal stakeholders for information.
• Maintaining accurate client records in agency management systems.
• Reviewing eligibility, contribution, census, and plan design information for accuracy.
• Creating and maintaining plan comparison spreadsheets and quote summaries.
• Following workflows and deadlines to ensure high client satisfaction.

Skills

Microsoft Office

Strong communication

Exceptional organizational skills

Basic math & data analysis

Multitasking

Tech-savvy

Education

High School diploma/equivalent

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

We are seeking a detail-oriented Client Service Associate to support our Employee Benefits brokerage team on a temporary basis. In this role, you will support account teams with client service, benefits administration, open enrollment activities, renewals, carrier coordination, and day-to-day operational processes that help deliver an exceptional client experience.

Please note key position details:

Location: Remote (U.S.)

Hours: 8am – 5pm

Position Type: Temporary Full-Time

Start Date: November 9, 2026

Assignment Length: Approximately 6-9 months

This position is ideal for individuals with administrative, customer service, benefits, insurance, or HR experience who are looking to gain valuable exposure to the employee benefits industry while working with a collaborative and high-performing team.

How you’ll make an impact

• Assisting account teams with day-to-day client service activities.
• Preparing client communications, reports, presentations, and benefit-related documents.
• Supporting benefits renewals, implementations, and open enrollment activities.
• Preparing and updating benefits summaries, enrollment materials, and open enrollment presentations.
• Coordinating with insurance carriers, vendors, and internal stakeholders to obtain information and documentation.
• Maintaining accurate client records in agency management and document management systems.
• Reviewing eligibility, contribution, census, and plan design information for accuracy.
• Creating and maintaining plan comparison spreadsheets and quote summaries.
• Following established workflows, service standards, and deadlines to ensure a high level of client satisfaction.

About You

Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills.

Behaviors:

• Exceptional organizational skills,
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Basic math and data analysis skills.
• Ability to manage multiple priorities in a fast-paced environment.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)