Client Assignment Manager

NYPCC; New York (NY); On-site; USD 90,000 - 95,000; Full time

Job summary

NYPCC is seeking a Client Assignment Manager in New York to lead the Case Management Department across program locations. You will manage intake from screening to admission, ensure efficient workflows, and maintain compliance with NYPCC policies and OMH regulations.

You will supervise the Case Manager Supervisor and staff, drive performance improvements, and coordinate with clinical leadership to meet organizational goals.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Social Services, or a related field required.

Responsibilities

• Provide overall leadership and operational oversight of the Case Management Department across all NYPCC program locations.
• Supervise, coach, and develop the Case Manager Supervisor and other designated Case Management staff.
• Oversee Case Management referral processes, caseload distribution, staffing needs, productivity, and departmental performance.
• Run and review Case Management reports to monitor access, referral, and intake data, and key performance indicators.
• Ensure Case Management practices and documentation comply with NYPCC policies and OMH requirements.
• Lead quality improvement efforts and staff training across the department.
• Collaborate with clinical leadership to address Case Management needs and organizational initiatives.

Skills

Leadership & supervision

Case management principles

Data analysis

English & Spanish bilingual

OMH regulations knowledge

EHR systems experience

Education

Bachelor’s degree in Social Work or related field

Tools

PSYCKES

EPACES

Microsoft Office

Job description

• Screening Question Set: Case Manager Supervisor
• Compensation: USD 90,000 - USD 95,000 - yearly

Company Description

Join One of New York's Most Awarded Mental Health Employers!

At NYPCC , we're not just changing lives, we're redefining what it means to build a meaningful career in mental health.

• 2025 and 2026 City & State Top Workplace in New York
• Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years
• Serving 15,000+ clients every month
• 50+ years of transforming lives across New York City

If you're looking for more than just your next job, you've found it.

For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience.

At NYPCC, you'll find:

• Competitive compensation and outstanding benefits
• Career growth through our Academy and leadership development programs
• A collaborative, mission-driven culture where our employee matters
• The chance to make a lasting impact on thousands of lives every single day

Come build a career where purpose meets possibility!

Job Description

The Client Assignment Manager is responsible for the overall leadership, coordination, and operational oversight of NYPCC’s Case Management Department across all program locations. The Client Assignment Manager holds administrative ownership of the intake process, from screening through admission, and ensures that Case Management services, admissions, assignments, documentation, and workflows are completed efficiently, consistently, and in accordance with NYPCC policies and applicable OMH regulatory requirements.

The Client Assignment Manager provides leadership and direction to the Case Manager Supervisor and Case Management team, establishes departmental priorities and expectations, monitors quality and performance, identifies opportunities for process improvement, and ensures staff have the training, resources, and support necessary to effectively serve NYPCC clients.

Responsibilities:

• Provide overall leadership and operational oversight of the Case Management Department across all NYPCC program locations, ensuring consistent practices, effective workflows, and high-quality service delivery.
• Supervise, coach, and develop the Case Manager Supervisor and other designated Case Management staff, providing guidance on departmental priorities, performance, and escalated concerns.
• Oversee Case Management referral processes, caseload distribution, staffing needs, productivity, and departmental performance to ensure services are delivered efficiently and timely.
• Run and review Case Management reports to monitor access, referral, and intake data, as well as caseloads, productivity, timeliness, and other key performance indicators; identify trends and provide updates and recommendations to leadership.
• Ensure Case Management practices, documentation, and workflows remain compliant with NYPCC policies, quality standards, and applicable OMH regulatory requirements.
• Lead departmental quality improvement efforts by monitoring performance indicators, identifying trends or barriers, and implementing strategies to improve efficiency, accountability, and service delivery.
• Oversee onboarding, training, and ongoing professional development for the Case Management team, ensuring staff have the knowledge and resources necessary to perform effectively.
• Collaborate with clinical leadership and other departments to address Case Management needs, resolve operational challenges, and support organizational initiatives.
• Analyze departmental data and provide leadership with updates and recommendations related to referral activity, staffing, productivity, quality, and overall department performance.
• Perform other duties and special projects as assigned by Supervisor.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Social Services, or a related field required.
• Minimum of 3-5 years of experience working in a social service, behavioral health, or mental health setting.
• Minimum of 2–3 years of supervisory or management experience, preferably overseeing Case Management or related services.
• Experience managing staff across multiple locations or programs strongly preferred.
• Bilingual in English and Spanish preferred
• Strong knowledge of Case Management principles, including advocacy, assessment, service planning, community linkages/referrals, documentation, and follow-up.
• Working knowledge of OMH regulations and behavioral health service requirements preferred.
• Experience utilizing Electronic Health Record systems; knowledge of PSYCKES and EPACES preferred.
• Demonstrated ability to lead, coach, develop, and hold staff accountable.
• Strong analytical and problem-solving skills with the ability to use data to identify trends and improve departmental performance.
• Excellent organizational, time-management, written, and verbal communication skills.
• Ability to manage competing priorities and lead effectively in a fast-paced environment.
• Strong interpersonal skills with the ability to collaborate effectively across departments and levels of leadership.
• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Passionate about NYPCC’s mission and values.

Additional Information

Salary: $90,000 - $95,000 per year

Compensation commensurate with experience and qualifications.

All your information will be kept confidential according to EEO guidelines.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.