Case Manager (Bilingual)

NYPCC; New York (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

NYPCC in New York City is seeking a Case Manager to oversee a high-volume mental health intake process, schedule appointments, and verify admission criteria, playing an integral role in client-therapist matching.

This position supports intake triage for virtual appointments, handles 40–45 daily client contacts, and coordinates caseloads during therapist transitions, while contributing to a collaborative, mission-driven culture with competitive compensation and outstanding benefits.

Qualifications

• Bilingual English/Spanish required for effective client communication.
• High School Diploma or equivalent required; Associate Degree preferred.
• One year of social service or mental health experience preferred.
• Experience using an EHR system preferred.
• Ability to multitask and prioritize in a busy setting.
• Strong customer service and de-escalation skills.

Responsibilities

• Facilitate a high-volume mental health intake process by enforcing no-show policies and scheduling intake appointments.
• Provide intake triage and coordination for all virtual intake appointments.
• Conduct an average of 40 to 45 daily interactions with new clients to establish rapport.
• Facilitate client-therapist matching after intake and manage caseload reassignments during transitions.
• Perform other duties assigned by the Supervisor and Leadership.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Communication

Microsoft SharePoint

Microsoft Office

Education

High School Diploma or equivalent

Associate Degree preferred

Tools

EHR system

MS Teams

Job description

Join One of New York's Most Awarded Mental Health Employers!

At NYPCC , we're not just changing lives, we're redefining what it means to build a meaningful career in mental health.

2025 and 2026 Time City & State Top Workplace in New York

Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years

Serving 15,000+ clients every month

50+ years of transforming lives across New York City

If you're looking for more than just your next job, you've found it.

For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience.

At NYPCC, you'll find:

• Competitive compensation and outstanding benefits
• Career growth through our Academy and leadership development programs
• A collaborative, mission-driven culture where our employee matters
• The chance to make a lasting impact on thousands of lives every single day

Come build a career where purpose meets possibility!

Job Description

The Case Manager manages a high-volume mental health intake process, including scheduling appointments and ensuring clients meet admission criteria. This positionplaysanintegralpartin client-therapist matching and caseload management tomaintaincontinuity of care.

Responsibilities:

• Facilitate a high-volume mental health intake process by enforcing no-show policies, and scheduling intake appointments to ensurethe efficientonboarding of new clients.
• Provides intake triage and coordination for all virtual intake appointments, ensuringappropriate screeningandtimelyconnection.
• Conduct an average of 40 to 45 daily interactions with new clients,demonstratingexcellent interpersonal and communication skills toestablishrapport and guide individuals through the intake process.
• Facilitate client-therapist matching after intake and manage caseload reassignments during therapist transitions, leaves, or departures to ensure continuous, seamless care.
• Perform other duties assigned by the Supervisor and Leadership.

Qualifications

• Bilingual; fluent in English and Spanish
• High School Diploma or equivalentrequired;Associate Degreein a related field preferred.
• One year of experience in a social service or mental health setting is preferred.
• One year of experience using an EHR systemis preferred.
• Abilityto manage multiple tasks and prioritize effectively in a busy work setting is essential.
• Strong capability to follow established workflows and effectively multi-task throughout the day.
• Attention to detail is essential.
• Exceptional customer service skills, with the ability to communicate effectively and professionally with clients and staff.
• Demonstrates the ability to de-escalate, practice self-care, andmaintainprofessionalism while handling emotional or mentally challenging situations.
• Strong ability to multi-task andmaintainattention to detail in a dynamic work environment.
• Works collaboratively within a team andmaintainsa positive, supportive attitude.
• Thrives in a fast-paced environment, adapting quickly to changing demands.
• Proficient in Microsoft SharePoint, Office Suite, Outlook, Word, Excel, and PowerPoint.
• Familiar with the MS Teams video conferencing platform.
• Able to perform with versatility and tact in a mental health care setting that requires flexibility and adaptability.
• Maintains a positive, friendly, and professional demeanor, with a "can-do" attitude.
• Passionate about NYPCC's mission and values, with a commitment to supporting the agency's goals and client care.

Additional Information

Salary: $21.00 - $23.00 per hour

Compensation commensurate with experience and qualifications.

NYPCC is an Equal Opportunity Employer