Client Assessment Manager - Housing Stability Lead

Partnershiptoendhomelessness; New York (NY); On-site; USD 76,000 - 92,000; Full time

Benefits offered by this job

Health insurance (employer-paid)

401K plan

Seasonal 4-day work week

Job summary

The Partnership To End Homelessness is seeking a Client Assessment Manager in NYC to lead triage assessments and design housing stabilization plans, reporting to the Director of Program Operations. You will ensure timely, coordinated service delivery and prevent evictions through data-driven interventions.

The ideal candidate has 4+ years in social services, strong leadership, knowledge of housing stability programs, and bilingual Spanish proficiency.

Qualifications

• Bachelor’s degree required.
• 4+ years of progressive experience in social services, including at least 2 years supporting families to prevent evictions.
• Deep knowledge of housing stability programs, eviction prevention, crisis intervention, housing court and government benefits and the ability to train others.
• Experience leading case conferencing unsupervised.
• Strong leadership and interpersonal skill, including guiding, influencing, and holding staff accountable from a place of expertise.

Responsibilities

• Conduct triage assessments and determine levels of urgency to develop housing stabilization strategies.
• Ensure timely crisis resolution, monitor triage wait times and quality of referrals and financial assistance processing.
• Stay informed on housing policies, resources and eviction prevention interventions available to New Yorkers.
• Support staff in identifying eligibility for referrals and resources that promote housing stability.
• Provide compassionate guidance to clients using trauma-informed approaches.

Skills

Leadership

Communication

Trauma-informed care

Data analysis

Bilingual Spanish

Education

Bachelor's degree

Job description

The Partnership To End Homelessness is seeking a Client Assessment Manager in NYC to lead triage assessments and design housing stabilization plans, reporting to the Director of Program Operations. You will ensure timely, coordinated service delivery and prevent evictions through data-driven interventions.

The ideal candidate has 4+ years in social services, strong leadership, knowledge of housing stability programs, and bilingual Spanish proficiency.