Client Ambassador-11-037-SC/Bell Shelter

The Salvation Army Southern California

Bell (CA)

On-site

USD 37,000 - 44,000

Full time

14 days+

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Job summary

The Salvation Army Southern California is seeking a Client Ambassador for its Bell Shelter. This entry-level position involves overseeing a safe and respectful environment for shelter clients, maintaining facility order, and ensuring compliance with rules. Candidates should possess strong customer service and communication skills, along with a high school diploma and relevant experience in the field of mental health or addictions.

Qualifications

1 year work experience required.
CPR and First Aid certification required within 14 days.
Sobriety minimum of two years if in recovery.

Responsibilities

Monitor shelter facility and provide a safe environment.
Maintain records and ensure clients comply with rules.
Assist with cleanliness and interact with clients courteously.

Skills

Customer Service

Time Management

Communication

Ethics

Confidentiality Protocols

Education

High School Graduate

Tools

Office Equipment

Job description

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Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Client Ambassador is responsible for monitoring the shelter facility, clients, and guests to provide a safe, orderly, respectful, and peaceful environment.

Essential Functions

The Client Ambassador is a customer-service oriented position at The Salvation Army Bell Shelter, a residential housing and services facility for single adults experiencing homelessness. The duties of the Client Ambassador include ensuring all clients understand and comply with facility rules, including explaining rules as necessary, and maintaining written records as required. The Client Ambassador will also monitor and assist with the cleanliness of the facility, including restrooms; answer incoming phone calls and direct them to the appropriate individuals in a timely and professional manner; greet and direct visitors to appropriate individuals; provide basic information about the facility and programs as necessary; prepare written reports for all incidents using logs and incident report forms; maintain a safe environment inside and outside of the facility; perform thorough rounds throughout each assigned shift; monitor client medication; observe activity around the facility on the reception office video monitors at all times, and investigate/report activity and incidents as necessary; monitor and supervise client social activities; perform all duties in a courteous, professional, and respectful manner.

PAY RATE: $18.00-$21.00/hr.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

High School Graduate with 1 year work experience.
If in recovery, must have a sobriety minimum of two (2) years.
Experience in mental health and/or addictions fields preferred.
Understand and support the mission of The Salvation Army.
Basic literacy skills.
CPR and First Aid certification a must by 14 days of start date.
TB-cleared prior to start date.

Skills, Knowledge & Abilities

Ability to exercise sound judgment in carrying out assignments independently.
Good time management skills.
Good oral and written communication skills.
Strong sense of workplace ethics and understanding of confidentiality protocols.
Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner.
Ability to effectively use office equipment (fax and copies).
Must be able to work any shift and/or assigned schedule.

Seniority level