Client Ambassador- SC/Bell Shelter-11-037

The Salvation Army Southern California; Bell (CA); On-site; USD 29,756 - 35,817; Full time

Job summary

The Salvation Army Bell Shelter seeks a Client Ambassador to monitor the shelter, ensure safety, and support residents and visitors in a respectful, professional manner.

Responsibilities include enforcing rules, handling calls and inquiries, keeping logs, and assisting with daily operations to maintain a clean, secure environment.

Qualifications

• High School diploma required or equivalent.
• 1 year of work experience preferred.
• CPR and First Aid certification within 14 days of start date.
• TB clearance prior to start date.

Responsibilities

• Monitor shelter facility and guests to maintain a safe, orderly environment.
• Explain facility rules and maintain records and incident reports.
• Greet visitors, answer phones, and direct calls to appropriate staff.
• Perform rounds, monitor client activity, and support social activities in a respectful manner.

Skills

Time management

Communication

Confidentiality

Judgment

Customer service

Professionalism

Team interaction

Education

High School Diploma

Job description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Client Ambassador is responsible for monitoring the shelter facility, clients, and guests to provide a safe, orderly, respectful, and peaceful environment.

Essential Functions

The Client Ambassador is a customer-service oriented position at The Salvation Army Bell Shelter, a residential housing and services facility for single adults experiencing homelessness. The duties include ensuring all clients understand and comply with facility rules, explaining rules as necessary, maintaining written records, monitoring and assisting with the cleanliness of the facility, answering incoming phone calls and directing them to the appropriate individuals in a timely and professional manner, greeting and directing visitors, providing basic information about the facility and programs, preparing written reports for all incidents using logs and incident report forms, maintaining a safe environment inside and outside of the facility, performing thorough rounds throughout each assigned shift, monitoring client medication, observing activity through reception office video monitors, investigating and reporting activity and incidents, and supervising client social activities while performing all duties in a courteous, professional, and respectful manner.

Pay Rate

$21.60-$26.00

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

• High School Graduate with 1 year work experience.
• If in recovery, must have a sobriety minimum of two (2) years.
• Experience in mental health and/or addictions fields preferred.
• Understand and support the mission of The Salvation Army.
• Basic literacy skills.
• CPR and First Aid certification a must by 14 days of start date.
• TB-cleared prior to start date.

Skills, Knowledge & Abilities

• Ability to exercise sound judgment in carrying out assignments independently.
• Good time management skills.
• Good oral and written communication skills.
• Strong sense of workplace ethics and understanding of confidentiality protocols.
• Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner.
• Ability to effectively use office equipment (fax and copies).
• Must be able to work any shift and/or assigned schedule.