Client Advocate – Part-Time

Olive Branch - Muslim Family Services; Houston (TX); Vor Ort; USD 21.000 - 30.000; Teilzeit

Zusammenfassung

Olive Branch - Muslim Family Services seeks a Client Advocate to provide client-centered case management and resource navigation in a part-time role in Houston. You will assist survivors and families to access mental health services, safety planning, housing, legal aid, and more, under supervision.

The position requires a Bachelor’s degree, bilingual ability in English and Dari/Pashto or Arabic, and strong communication and organizational skills.

Qualifikationen

• Bachelor’s degree and relevant work experience.
• Bilingual in English plus Dari, Pashto, or Arabic.
• Strong writing, research, and communication skills.
• Experience with Microsoft Office and online resource directories.
• Nonprofit experience preferred.

Aufgaben

• Respond to client calls, perform intake, assess needs, and refer accordingly.
• Conduct safety screenings and follow escalation protocols.
• Develop and monitor individualized service plans with follow-up.
• Coordinate access to counseling, housing, legal resources, and childcare.
• Maintain confidential client records and prepare monthly reports.
• Build a network of community resources and represent Olive Branch at events.

Kenntnisse

Interpersonal skills

Written communication

Research skills

Multitasking

Flexibility

Ausbildung

Bachelor’s degree

Tools

Microsoft Office Suite

Jobbeschreibung

The Client Advocate provides client-centered case management and resource navigation to help survivors and other individuals and families strengthen their safety, stability, and independence. The Advocate assists clients in accessing mental health services, safety planning, job training, employment, legal advocacy, housing, childcare, health care, translation and interpretation, court accompaniment, and public assistance. The Client Advocate works under the supervision of the Managing Director.

Direct Client Services & Case Management

• Respond to client calls and inquiries; conduct intake, identify needs, assess eligibility where applicable, and make appropriate referrals.
• Conduct safety and risk screening, including lethality assessment when trained and authorized, and follow organizational safety and escalation protocols.
• Develop and monitor individualized service plans; follow up with clients and referral partners to document progress, barriers, and service outcomes.
• Support access to counseling, support groups, workforce and vocational training, legal and housing resources, childcare, health care, and other community assistance.
• Assist with the planning, preparation, and facilitation of support groups, workshops, and client education sessions; coordinate participant reminders and materials.
• Maintain an accurate, current resource guide and professional referral relationship with Greater Houston social service agencies.

Documentation, Reporting & Program Coordination

• Maintain timely, accurate, confidential client records, intake forms, referral logs, case notes, follow-up documentation, and the client database in approved systems.
• Track client calls, services, referrals, participation, and outcomes; prepare monthly call analysis, client reports, and board-report inputs as requested.
• Provide regular updates to the supervisor on caseload status, service gaps, pending referrals, client concerns, and assigned program activities.
• Coordinate with counseling, training, outreach, and administrative staff to support continuity of client services and program delivery.
• Protect client information; follow applicable confidentiality, consent, records management, and organizational policies.

Outreach, Teamwork & Mission Support

• Develop and maintain a professional network of community resources and referral partners.
• Participate in outreach events, resource fairs, educational programs, and other Olive Branch initiatives, including client services, education, and fundraising support as appropriate.
• Attend staff meetings, required trainings, and relevant professional development activities.
• Serve as a presenter or trainer in community education programs when assigned and qualified to do so.
• Collaborate respectfully with colleagues, leadership, volunteers, and partners to advance organizational goals.

Supervisor-Assigned Duties & Accountability

• Perform other reasonable, job-related duties and special projects as assigned by the direct supervisor or authorized organizational leadership, consistent with the employee’s qualifications, scheduled hours, and organizational policies.
• Follow supervisory direction on work priorities, deadlines, schedules, and reporting; communicate promptly about obstacles, changes, or tasks requiring clarification.
• Complete assigned tasks on time, provide status updates when requested, and obtain supervisory approval before materially changing agreed deliverables or client-service procedures.
• Assist with temporary administrative and event support needs as directed, while maintaining confidentiality and prioritizing essential client services.

Qualifications

• Bachelor’s degree and relevant work experience required; licensed social workers/counselors and licensing interns will be considered.
• Bilingual proficiency in English and at least one of the following languages: Dari, Pashto, or Arabic.
• Commitment to Olive Branch’s mission and values; strong interpersonal, writing, research, and communication skills.
• Computer proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams, online tools, and community resource directories.
• Excellent organization, judgment, follow-through, attention to detail, and ability to manage multiple priorities.
• Ability to work flexible hours, including some evenings and weekends; nonprofit experience preferred.

Compensation & Schedule

Part-time position. Salary is commensurate with qualifications and experience. Specific schedule and reporting relationship will be confirmed at hiring.