Client Advocate - Group Insurance (Corp. Benefits) - NFP (AON), Wayne, PA

MEA - MidAtlantic Employers’ Association; Wayne (PA); On-site; USD 60,000 - 65,000; Full time

Job summary

A leading organization in employee benefits is seeking a Client Advocate to join their team in Wayne, PA. This role involves assisting clients with inquiries regarding their benefits, resolving issues with care providers, and ensuring compliance with relevant laws. The ideal candidate will have at least two years of customer service experience and a Life and Health license.

Benefits

Competitive Salary

PTO & Paid Holidays

401(k) with Match

Health & Wellness Programs

Qualifications

• Minimum 2 years of experience in customer service in employee benefits.
• Ability to translate complex processes into simple instructions.

Responsibilities

• Respond to client inquiries regarding benefits and claims.
• Resolve customer service issues related to health benefits.
• Maintain client relationships and databases.

Skills

Customer Service

Problem Solving

Communication

Conflict Management

Education

Life and Health License

Job description

Client Advocate - Group Insurance (Corp. Benefits) - NFP (AON), Wayne, PA

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Client Advocate - Group Insurance (Corp. Benefits) - NFP (AON), Wayne, PA

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Who We Are

Job Description

Client Advocate - Group Insurance

(Corporate Benefits)

NFP, an AON Company

Wayne, PA

Who We Are

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary: As a Client Advocate, you will be a member of our client facing teams responsible for responding and resolving client/employee needs on a variety of topics.

Your Responsibilities

• Respond to and resolve customer service inquires and issues by identifying the topic and type of assistance the client needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
• Help guide and educate clients and their employees about the fundamentals and benefits of their lines of coverage
• Intervene with care providers (doctors offices) on behalf of the customer to assist with resolving claims and billing discrepancies
• Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Meet the performance goals established for the position in the areas of: efficiency, quality and customer satisfaction
• Process member administration requests within carrier databases
• Research resources the vendor has available for the client to utilize such as wellness initiatives
• Make sure client remains compliant with federal and state laws
• Building client relationships
• Client database maintenance
• General administrative duties
  
  

Required Experience

Required Experience/ Characteristics:

• Minimum 2 years of experience with customer service in employee benefits field
• Demonstrate ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member or client
• Proficient problem solving approach to quickly assess current state and formulate recommendations
• Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
• Flexibility to customize approach to meet all types of member communication styles and personalities
• Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
  
  

Desired Licenses And/or Certifications

• Life and Health license Required
  
  

Benefits

What We Offer:

We’re proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more.

Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

Salary

The base salary range for this position is $60,000.00 – $65,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location.

Actual base salary offered will be determined on a case-by-case basis.

In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You… Better Together!

NFP is an inclusive Equal Employment Opportunity employer.

Keyword: Client Advocate - Group Insurance (Corp. Benefits) - NFP (AON), Wayne, PA

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Human Resources Services

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