Client Advocate - Group Insurance (Corp. Benefits) - NFP (AON), Wayne, PA

MEA - MidAtlantic Employers' Association; Wayne (PA); On-site; USD 60,000 - 65,000; Full time

Job summary

Join a forward-thinking organization as a Client Advocate, where your role will be pivotal in addressing client needs and ensuring satisfaction. This position offers a unique opportunity to engage with clients, guiding them through their benefits and resolving issues in real-time. With a focus on building relationships and enhancing client experiences, you'll be part of a culture that values people and their well-being. Enjoy a competitive salary and a supportive work environment that prioritizes your growth and success. If you're passionate about helping others and thrive in a collaborative setting, this role is perfect for you.

Benefits

Competitive Salary

Paid Time Off

401(k) with Match

Health & Wellness Programs

Exclusive Discount Programs

Qualifications

• Strong customer service skills with a focus on client satisfaction.
• Ability to resolve issues and educate clients on benefits.

Responsibilities

• Respond to and resolve customer inquiries about benefits and claims.
• Build client relationships and maintain client databases.
• Ensure compliance with federal and state laws.

Skills

Customer Service

Problem Solving

Communication

Research Skills

Client Relationship Management

Education

Bachelor's Degree

Tools

Database Management

Job description

Client Advocate - Group Insurance

(Corporate Benefits)

NFP, an AON Company

Wayne, PA

Who We Are:

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: NFP.com.

Summary: As a Client Advocate, you will be a member of our client facing teams responsible for responding and resolving client/employee needs on a variety of topics.

Your responsibilities:

1. Respond to and resolve customer service inquiries and issues by identifying the topic and type of assistance the client needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
2. Help guide and educate clients and their employees about the fundamentals and benefits of their lines of coverage.
3. Intervene with care providers (doctor’s offices) on behalf of the customer to assist with resolving claims and billing discrepancies.
4. Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member.
5. Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
6. Meet the performance goals established for the position in the areas of efficiency, quality and customer satisfaction.
7. Process member administration requests within carrier databases.
8. Research resources the vendor has available for the client to utilize such as wellness initiatives.
9. Ensure client remains compliant with federal and state laws.
10. Build client relationships.
11. Maintain client database.
12. Perform general administrative duties.

What We Offer:

We’re proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more.

Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

Salary:

The base salary range for this position is $60,000.00 – $65,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location.

Actual base salary offered will be determined on a case-by-case basis.

In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You… Better Together!

NFP is an inclusive Equal Employment Opportunity employer.