Client Advocate Coordinator

Catholic Charities of St. Paul & Minneapolis; Minneapolis (MN); On-site; USD 32,000 - 34,000; Full time

Job summary

Catholic Charities Twin Cities is seeking a detail-oriented Client Advocate Coordinator to support clients with housing, employment, healthcare resources, and safety. Under general supervision, you will maintain a safe environment and coordinate referrals while using de-escalation techniques.

You will conduct client entry screenings, communicate clearly with staff, ensure policy compliance, and assist with data entry, incident reporting, and mandated reporting.

Qualifications

• Ability to work with low-income populations, including those experiencing homelessness, unstable housing, and/or mental illness.
• High school graduate or equivalent.
• Ability to accurately enter data into computer system for reporting purposes.
• Minimum of one year of relevant experience.

Responsibilities

• Provide high quality customer service to clients and support as Shift Lead/Coordinator.
• Assist time/shift recording and resolve issues with supervisors.
• Train new coworkers on program policies, safety, and client services.
• Maintain safety and security using de-escalation skills.
• Enter, manage, and report client data in systems of record.
• Submit incident reports for crises, theft, threats, and rule violations.
• Serve as a Mandated Reporter.
• Ensure regular rounds and safety checks of exits and equipment.
• Assist with program development, facility operations, and policy adherence.
• Coordinate activities with employees and community partners/volunteers.
• Other duties as assigned.

Skills

Data entry

Customer service

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Opportunity Center Full Time Benefits Eligible Service Workers Minneapolis, MN, US

5 days ago Requisition ID: 3897

Salary Range: $23.00 To $25.00 Annually

Are you passionate about creating opportunities for people to thrive?

Catholic Charities is the place for you!

Minneapolis Opportunity Center/Mary Frey Opportunity Center

The mission of Catholic Charities Twin Cities is d ignity, opportunity, and hope for all. Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities is working to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability.

JOB SUMMARY

Catholic Charities is seeking a detail-orientated individual who is compassionate, trauma-informed, and culturally aware to work as a Client Advocate Coordinator.

Under general supervision, maintains a clean, safe, and secure environment for clients by providing referral information and resources related to housing, employment, healthcare, and other support services. Uses de-escalation techniques to respond appropriately to challenging situations and support client safety and dignity.

Conducts client entry screenings in accordance with program policies to ensure prohibited items are not brought into the facility. Communicates relevant client information and programmatic concerns clearly and professionally, both verbally and in writing, to appropriate staff. Ensures rules and policies are applied consistently and respectfully to maintain program integrity and a supportive environment.

WAGE: $23.00 -25.00 hourly

SHIFT TIMES

5 Days Per Week with rotating Saturdays.Hours: 7:30 am - 4:00 pm

Week 1: Monday through Friday
Week 2: Monday through Thursday. Friday off. Saturday on. Sunday off

ESSENTIAL FUNCTIONS

• Provide high quality customer service to all persons by completing all applicable client requests while serving as the Shift Lead / Coordinator in assistance to supervisors and managers.
• Assist co-workers with Time/Shift recording through the timekeeping system and help resolve problems/issues in coordination with supervisors and managers
• Assist new co-workers with training and acclimation to the program, its policies, its client services, safety protocols, and any other position specific training, as required.
• Be vigilant of the facilities safety and security by utilizing conflict resolution and de-escalation skills to defuse crisis situations as required.
• Assist co-workers in the process of prompt and accurate collecting, entering, managing and reporting of client data into systems of record.
• Respond to and submit incident reports for all instances of chemical abuse, theft, threats and violations of program rules. Review reports for completeness and accuracy
• Serve as a Mandated Reporter.
• Ensure regular rounds are completed by checking all exits, fire doors, and safety equipment, as well as monitoring residents’ activities in common areas to guarantee safety and security of co-workers and clients
• May administer breathalyzers, as required for program.
• Assist supervisor/manager with program development, facility operations, and help ensure that agency, divisional, and site policies and procedures are followed
• Help coordinate activities between employees and community partners/volunteers.
• Other duties as assigned.

MINIMUM QUALIFICATIONS/EXPERTISE

• Ability to work with low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness required.
• High school graduate or equivalent.
• Ability to accurately enter data into computer system for reporting purposes.
• Minimum of (1) one year of relevant experience.

JOB CLASSIFICATION

Regular; Full-time; Hourly; Non-Exempt

Catholic Charities is an equal opportunity employer.

Job Description Updated: 1/6/2025

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.