Client Advocate

Hunter Recruitment Advisors; Wayne (PA); On-site; USD 60,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Client Advocate to join their team. In this role, you'll be the frontline support for clients, addressing their inquiries and resolving issues related to employee benefits. Your expertise in customer service will shine as you guide clients through complex processes, ensuring they understand their coverage options. With a strong focus on relationships and a commitment to client satisfaction, you will play a crucial part in maintaining the organization's reputation as a trusted advisor. If you thrive in a people-first environment and are passionate about helping others, this opportunity is perfect for you.

Benefits

Competitive Salary

PTO & Paid Holidays

401(k) with Match

Health & Wellness Programs

Qualifications

• Minimum 2 years of experience in customer service related to employee benefits.
• Strong problem-solving and conflict management skills are essential.

Responsibilities

• Respond to and resolve inquiries related to benefits and claims.
• Educate clients on coverage fundamentals and maintain client databases.

Skills

Customer Service

Problem Solving

Conflict Management

Communication Skills

Education

High School Diploma

Life and Health License

Job description

Tycor Benefit Administrators, Inc and NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management, and retirement challenges through custom solutions and a people-first approach.

Summary: As a Client Advocate, you will be a member of our client-facing teams responsible for responding to and resolving client/employee needs on a variety of topics.

Your Responsibilities:

• Respond to and resolve customer service inquiries and issues by identifying the topic and type of assistance the client needs such as benefits, eligibility and claims, financial spending accounts, and correspondence.
• Help guide and educate clients and their employees about the fundamentals and benefits of their lines of coverage.
• Intervene with care providers (doctor's offices) on behalf of the customer to assist with resolving claims and billing discrepancies.
• Own problems through to resolution on behalf of the customer in real-time or through comprehensive and timely follow-up with the member.
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
• Meet the performance goals established for the position in the areas of: efficiency, quality, and customer satisfaction.
• Process member administration requests within carrier databases.
• Research resources the vendor has available for the client to utilize such as wellness initiatives.
• Make sure client remains compliant with federal and state laws.
• Build client relationships.
• Maintain client database.
• Perform general administrative duties.

Required Experience/Characteristics:

• Minimum 2 years of experience with customer service in employee benefits or related field.
• Demonstrate ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member or client.
• Proficient problem-solving approach to quickly assess current state and formulate recommendations.
• Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
• Flexibility to customize approach to meet all types of member communication styles and personalities.
• Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience.

Desired Licenses and/or Certifications:

• Life and Health license preferred.

What We Offer:

Competitive salary,

PTO & paid holidays,

401(k) with match,

Health & wellness programs.

Our People First culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

The base salary range for this position is $60,000.00–$65,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are an inclusive Equal Employment Opportunity employer.