CLIENT ADVOCATE

Paycom; Springfield, Northern (OR, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Onsite in Springfield, OR

Hybrid option

Fully remote options

Health, dental & vision insurance

401(k)/Roth

Job summary

Professional Credit Service is seeking a Client Advocate Representative to support healthcare and government clients nationwide. This full-time role emphasizes compassionate service, effective communication, and the ability to multi-task in a fast-paced environment.

We offer remote, hybrid, or onsite options in Springfield, OR, with a starting pay of $20.00–$22.00 per hour, DOE, and a benefits package including health, dental & vision, a 401(k)/Roth plan, paid time off, and holidays.

Qualifications

• It is preferred that applicants hold a bachelor’s degree or equivalent knowledge and skills.
• Two years of customer service and problem-solving experience.
• Ability to communicate clearly and effectively.

Responsibilities

• Act as point of contact for all communications between clients and Professional Client Tools resources.
• Respond to inquiries and concerns to achieve acceptable solutions per policy.
• Provide regular activity and custom reporting for specific clients.
• Monitor client work queues and assist in resolving requests for documentation.

Skills

Communication

Customer service

Multitasking

Analytical thinking

Relationship building

Teamwork

Independent work

MS Office

Prioritization

Education

Bachelor's degree

Tools

MS Office

Internet Explorer

Job description

# CLIENT ADVOCATEHot Job## OverviewSalary Range$20.00 - $22.00 HourlyTravel PercentageUp to 25%## Description**Location:** *Remote, Work from Home in one of our approved states, PST time zones only***Professional Credit Service** is the Pacific Northwest’s leading accounts receivable management firm, specializing in early-out and recovery services for healthcare providers and government agencies nationwide. At Professional we do things a little differently, which is what sets us apart from our competitors. We seek to humanize account management by providing consumers with compassionate financial care and cutting-edge technologies that help them make the best decisions for their financial health and by doing so enhance consumer-client relationships.We are currently seeking a full-time **Client Advocate Representative** to join our team of skilled professionals. This person must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced environment. The ideal candidate will possess the abilities and be able to interact with top-level executives and managers and have a passion for customer service and helping others, which is in line with our Mission, Vision and Values.**A day in the life of a Client Advocate:*** Act as point of contact for all communications between clients and Professional Client Tools resources.* Responding to inquiries and concerns from existing and potential clients to achieve acceptable solutions, while complying with Professional Credit policies, practices, and procedures* Provide regular activity and custom reporting for specific clients.* Monitor client work queues and assist in resolving requests for documentation.* Identify client's needs and respond by providing superior customer service and resolution.* Represent the Company in a professional manner (i.e. by phone, in person, through written and email communication and web material, etc.)* Other tasks, projects and duties as assigned.**Requirements/Preferences:*** A minimum of a bachelor’s degree preferred in a related field or equivalent knowledge and skills obtained through a combination of education, training, and experience* Two years of Customer Service and problem-solving experience* Ability to determine the needs of our clients through effective listening and questioning skills and analytical thinking.* Ability to build and maintain long-term client relationships.* Ability to communicate clearly and effectively.* Ability to work in a team atmosphere and work independently.* Proficient knowledge of MS Office and Internet Explorer.* Excellent prioritizing skills with the ability to independently manage multiple tasks in a fast-paced environment.**Professional Credit employment perks:*** Onsite in Springfield, OR, hybrid, and fully remote options* Flexible schedule within designated times and balanced with client needs, after initial training.* Growth potential, both personally and professionally.* A stable organization offering an exciting yet challenging employment opportunity* Great benefits (health, dental & vision Insurance) & traditional 401(k)/Roth Plan* Paid Time-Off and paid Holidays* Paid Volunteer and Community Outreach Program *that allows you to ‘help others’ in the community*,* Casual work environment with an onsite gym* The starting rate of pay is $20.00, DOE.See what it's like to work at Professional Credit by visiting our website and checking out our video at: http://professionalcredit.com/index.php/careersGet your career started by submitting your resume today!EEO/DFW