Client Advocate

WTW; Minneapolis (MN); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Paid Holidays and PTO

401(k) Retirement Plan

Job summary

Willis Towers Watson is seeking a Client Advocate for Property & Casualty broking to manage day-to-day placement, develop client relationships, and negotiate terms with markets across North America.

You will support complex programs, coordinate with Producers, drive renewal strategies, and optimize client profitability while ensuring compliance and service excellence.

Qualifications

• Property & Casualty insurance knowledge/experience in a client-facing role or demonstrated capabilities relative to role responsibilities
• Demonstrated experience in core insurance principles and coverage
• Ability to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
• Ability to interpret, analyze, and present models
• Negotiation skills – ability to drive conflict resolution and secure concessions without damaging relationships
• Relationship Management skills: ability to leverage internal and external relationships; ability to drive conflict resolution
• Knowledge of commercial insurance renewal end-to-end process, including required placement workflows
• Verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
• Critical thinking and problem-solving skills, high adaptability
• Attention to detail and process orientation
• Exposure to Excel formulas and spreadsheet creation/manipulation a plus
• Insurance broker’s P&C license required
• Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)

Responsibilities

• Support assigned clients and will in most cases include clients with complex programs
• Coordinate with Producers and Client Executives on Client Service Strategy for assigned clients
• Manage broking responsibilities for a book of new and recurring exposures
• Retain existing book of business, while developing and strengthening client relationships
• Lead broking communication efforts for assigned accounts, including but not limited to obtaining exposure information, preparation of specs and dissemination of submissions, and evaluation of quotes
• Drive the renewal process to establish and implement the client-specific renewal strategy, collaborating with WTW resource, practice and industry groups as needed
• Identify, engage, and integrate delivery of WTW internal resources to deliver on the client experience
• Build and develop market relationships
• Provide strategic planning and consulting advice to clients; monitoring insurance and risk management needs in collaboration with WTW resource, practice and industry groups; recommend appropriate solutions throughout the policy term (including acquisition due diligence)
• Prepare/oversee creation of proposals, client advocacy reports, client service plans and schedules
• Increase/maximize the profitability of the client account and drive retention of that business
• Ensure policy requirements (legal, regulatory and compliance) are met

Skills

P&C Insurance

Negotiation

Relationship Management

Underwriting Knowledge

Renewals

Education

P&C license

Industry designations (CPCU/ARM/CIC/CRIS/CRM)

Tools

MS Office

Job description

Description

Client Advocate – Property & Casualty Broking

The Client Advocate is responsible for day-to-day placement and broking responsibilities for North American accounts, developing business relationships with markets, and negotiating with underwriters regarding coverage terms, conditions and pricing on new and existing programs; evaluating quotes, preparation of marketing reports, managing pro-forma analysis information and distribution; assisting regional teams with RFP and new business proposal development. This includes client relationship and strategy at the insurance program level in conjunction with a Producer or Client Executive, to meet the client’s insurance and risk management needs. Because of the Client Advocate’s strong connection to the client’s business and fundamental understanding of its industry, this relationship is a business partnership with client decision makers.

The Role

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

• Support assigned clients and will in most cases include clients with complex programs


• Coordinate with Producers and Client Executives on Client Service Strategy for assigned clients


• Manage broking responsibilities for a book of new and recurring exposures


• Retain existing book of business, while developing and strengthening client relationships


• Lead broking communication efforts for assigned accounts, including but not limited to obtaining exposure information, preparation of specs and dissemination of submissions, and evaluation of quotes


• Drive the renewal process to establish and implement the client-specific renewal strategy, collaborating with WTW resource, practice and industry groups as needed


• Identify, engage, and integrate delivery of WTW internal resources to deliver on the client experience


• Build and develop market relationships


• Provide strategic planning and consulting advice to clients; monitoring insurance and risk management needs in collaboration with WTW resource, practice and industry groups; recommend appropriate solutions throughout the policy term (including acquisition due diligence)


• Prepare/oversee creation of proposals, client advocacy reports, client service plans and schedules


• Increase/maximize the profitability of the client account and drive retention of that business


• Ensure policy requirements (legal, regulatory and compliance) are met

Qualifications

The Requirements

• Property & Casualty insurance knowledge/experience in a client-facing role or demonstrated capabilities relative to role responsibilities


• Demonstrated experience in core insurance principles and coverage


• Ability to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation


• Ability to interpret, analyze, and present models


• Negotiation skills – ability to drive conflict resolution and secure concessions without damaging relationships


• Relationship Management skills: ability to leverage internal and external relationships; ability to drive conflict resolution


• Knowledge of commercial insurance renewal end-to-end process, including required placement workflows


• Verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations


• Critical thinking and problem-solving skills, high adaptability


• Attention to detail and process orientation


• Basic MS Office skills and familiarity with other relevant online tools


• Exposure to Excel formulas and spreadsheet creation/manipulation a plus


• Insurance broker’s P&C license required


• Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $120,000.00-$140, 000.00 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)


• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)


• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one‑size‑fits‑all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location‑based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets