Client Advocate

Action for Boston Community Development; Malden (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Action for Boston Community Development is seeking a Client Advocate in Malden to provide case management services to clients. This full-time role focuses on empowering individuals from diverse backgrounds and includes responsibilities such as conducting intake, maintaining files, and providing supportive services. Join us to make a meaningful impact in the Greater Boston community!

Benefits

Competitive benefits package including health coverage and retirement plans.

Training and development opportunities.

Inclusive culture with teamwork and camaraderie.

Qualifications

• Up to one year of experience in case management or job development.
• Proficiency in Microsoft Word and Excel required.
• Ability to work effectively with diverse populations.

Responsibilities

• Maintain case management files and provide services and referrals.
• Conduct intake processes and assist clients with goals.
• Develop relationships with organizations to expand placement efforts.

Skills

Communication

Detail-oriented

Case Management

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Job description

Client Advocate

Department: Community Coordination

Employment Type: Permanent - Full Time

Location: North End/West End

Description

As a Client Advocate, you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD! Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston.

Key Responsibilities

• Responsible for maintaining case management files, and providing supportive services and referrals
• Conduct intake process and assist clients in establishing educational and occupational goals.
• Develop positive working relationships with various organizations within the public and private sectors to expand placement efforts.
• Identify support services needed and make appropriate referrals and orient new clients to referred programs.
• Conduct workshops for the diverse populations of a specific community.
• Assist clients in properly completing job applications and resumes for employment opportunities.
• Follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities.
• Provide clients with services for EITC tax preparation, food pantry, fuel assistance, SummerWorks, and Virtual Gateway services, including food stamps and health insurance.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• Minimum of high school diploma or equivalent, with up to one year of experience in case management, job development or general office support required
• Demonstrated proficiency in Microsoft Word and Excel required
• Excellent oral and written communication skills
• Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.