Client Advocate

Shelby American, Inc.; Clarkston (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a compassionate client advocate to support clients in navigating the complexities of medical supplies. This role is pivotal in informing clients of their rights, addressing queries, and resolving issues related to insurance claims and payments. The ideal candidate will possess a strong understanding of the healthcare system, exceptional communication skills, and a genuine passion for client well-being. Join a team that values empathy and responsibility, and make a meaningful impact in the lives of clients every day. If you are driven by a desire to help others and excel in a supportive role, this opportunity is perfect for you.

Qualifications

• High school diploma or GED required, with proven customer service experience preferred.
• Proficient in Microsoft Office and strong communication skills are essential.

Responsibilities

• Assist clients with medical supply navigation and insurance claims.
• Resolve client issues and ensure all documentation for billing is accurate.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Empathy

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Description

We are seeking a compassionate and responsible client advocate to help our clients navigate the complexities and obstacles of medical supplies. Your responsibilities include but are not limited to informing clients of their rights, responding to client queries or complaints, resolving issues, and helping them with insurance claims and payments. To be a successful client advocate, you should have a thorough understanding of all aspects of the healthcare system, strong ownership and ethics, and elite communication. The best candidates will also be highly empathetic and passionate about the well-being of clients.

Your responsibilities include but are not limited to informing patients of their rights, responding to patient queries or complaints, resolving issues, and helping them with insurance claims and payments.

Key Responsibilities

• Work with customers to gather information and process authorizations for reorders.
• Find solutions for client issues, confirm accurate reorder processing via phone and email, validate medical records, and process documents.
• Confirm with clients that GNS has all required medical documentation for billing purposes.
• Improve retention, upselling, & cross-selling metrics by communicating with clients via phone and email.
• Manage inbound and outbound calls from physicians and referrals, ensuring client satisfaction and confidentiality.
• Troubleshoot new and current client customer concerns, add new services, verify information, and explain healthcare insurance coverages.
• Outline all required information to clients for compliance purposes to make informed decisions.
• Resolve and document clients’ complaints.
• Responsibilities may change as business needs alter.

Requirements

• High school diploma or GED equivalent.
• Proven customer service experience is preferred.
• Proficient in all Microsoft Office applications.
• Excellent management, leadership, and organizational skills.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Exceptional phone and email etiquette.
• Ability to offer emotional support and sympathy.
• Passion for the well-being of clients.
• Position may require evening and weekend availability.