Client Advisor - Valley Fair

Saint Laurent; Santa Clara (CA); In loco; USD 28.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Disability insurance

Paid time off

Employee discount

Retirement plan

Descrizione del lavoro

Saint Laurent in Santa Clara is seeking a Client Advisor to join our boutique team. You will contribute to store sales and KPIs while delivering a sophisticated client experience, supporting management, and upholding Maison values.

Ideal candidates have experience in client-facing roles in fashion or luxury hospitality, a passion for fashion culture, and a proactive, team-oriented mindset. English and local language proficiency is required; other languages are a plus.

Competenze

• Experience in client-facing roles in fashion/accessories or luxury hospitality.
• Passion for fashion culture and personal styling.
• Entrepreneurial mindset and business acumen.
• Strong team spirit and collaboration skills.
• Comfort with using tools/apps and adapting to new technology.
• Excellent English and local language; additional languages a bonus.

Mansioni

• Provide outstanding client and after-sale service to all visitors.
• Identify client needs and anticipate future requests.
• Cultivate a robust client portfolio to grow business.
• Drive sales to meet KPI goals with an entrepreneurial approach.
• Create personalized, versatile silhouettes for clients.

Conoscenze

Client service

Fashion culture

Entrepreneurial mindset

Team spirit

Tech savvy

Multitasking

Strumenti

CRM systems

Descrizione del lavoro

We are currently seeking a Client Advisor to join our dynamic boutique team.

Role

The Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues, while consistently upholding our Maison values, image and standards.

Mission

• Provide outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and sincere way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Upholds and adheres to all company policies and operational procedures

Profile

• Preferred experience in providing high-quality service in a client facing role, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
• Have passion for the fashion culture, like to create personalized looks
• Have a business mindset and an entrepreneurial spirit
• Strong team spirit to achieve common goals
• At ease with using tools and applications, adapts quickly with new technology
• Motivated to work in a fast-paced environment, able to multitask, prioritize; is open minded and driven by creativity
• Proactive, passionate & with a problem-solving attitude
• Excellent written, oral & listening skills, in English and local language, additional languages preferred
• Embrace change and see it as an opportunity to grow and develop

A reasonable estimate of the base compensation range for this position is $20.00/hr. - $22.00/hr. plus commission eligibility and a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and a retirement plan with employer contributions.

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.