Client Advisor - Rodeo Drive, Beverly Hills

LVMH Group; Beverly (MA); On-site; USD 28,981 - 41,276; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Automatic employee contribution

Job summary

Fendi is seeking a Client Advisor in Beverly Hills to deliver exceptional customer service, build lasting client relationships, and drive sales. You will utilize in-house clienteling tools to tailor experiences and maintain client books, while adhering to brand standards and store policies.

Ideal candidates have 3+ years in luxury retail, excellent communication, and POS/inventory experience; RTW familiarity and language skills are a plus.

Qualifications

• Minimum 3 years’ experience in luxury retail.
• Strong drive for results; goal oriented.
• Excellent communication skills, written and verbal.
• Experience using POS system and inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Ability to work in a collaborative team environment.
• Ability to lift boxes up to 10 lbs.

Responsibilities

• Achieve all Client Advisor metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; respond to client inquiries; maintain customer correspondence to build clientele.
• Assist with special requests including repairs, special orders, returns, etc.
• Adhere to all store policies and procedures.
• Stocking/restocking of the store.
• Proficient use of POS system and updating customer database.
• Acquire product knowledge and company history.
• Maintain professional appearance and follow FENDI dress code.
• May open/close the store and lead morning meetings.

Skills

Luxury retail experience

Excellent communication

Strong drive for results

Teamwork / collaboration

Foreign language skills

Education

High school diploma

Tools

POS system

Inventory management

Job description

Client Advisor - Rodeo Drive, Beverly Hills

As a Fendi Client Advisor, you will be accountable for providing outstanding customer service and for exceeding assigned sales goals. By building meaningful relationships with your clients, you will become an expert on their every need; you will tailor their experience within our store to elevate their experience and impression of Fendi while building long lasting relationships which will be maintained through the usage of our in-house clienteling tools and systems.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; follow-through with client concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Adhere to all store policies and procedures.

Job responsibilities

• Participate in vital stocking/restocking of the store.
• Proficient and accurate use of POS system and other software as the need arises, updating customer database
• Acquire product knowledge, company information and history.
• Keep up to date with company news and be familiar with the competition.
• Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meetings.

Profile

• Assist in maintaining visual standards with direction from VM, corporate and management.
• Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.
• Be a positive role model, always representing the brand appropriately.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Participate and prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Follow all health and safety guidelines.

Qualifications

• Minimum 3 years’ experience, luxury retail preferred
• Strong drive for results; goal oriented
• Excellent communication skills: the ability to communicate effectively both verbally and in writing
• Ability to use POS system and its inventory management functions
• RTW experience preferred
• Foreign language skills are a plus
• Ability to work in a collaborative team environment
• Ability to lift boxes / weight up to 10lbs

Recruitment process

• Minimum High School Diploma
• Organizational and strong digital literacy required
• Must have flexible availability, some nights, weekends, and holidays

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The base compensation for this role is $25.50 hourly plus commission. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.