Client Advisor, Patek Philippe - South Coast Plaza

Tourneau|Bucherer; Costa Mesa (CA); On-site; USD 52,000 - 69,000; Full time

Job summary

Tourneau|Bucherer in Costa Mesa, CA seeks a Client Advisor for Patek Philippe to drive revenue through luxury watch sales while delivering an exceptional client experience.

You will build lasting client relationships, utilize the CRM, and represent the brand with integrity, knowledge, and polished presentation, supporting store goals and team collaboration.

Qualifications

• 5+ years of luxury retail experience, with strong watch knowledge.
• Proven consultative selling with ability to build clientele.
• Excellent verbal and written communication; client development experience.
• Bi-lingual language proficiency is a plus.

Responsibilities

• Meet or exceed monthly, quarterly, and yearly sales objectives.
• Develop potential clients through walk-in traffic.
• Clienteling to build long-term client relationships via CRM.
• Provide exceptional client experience with product knowledge.
• Maintain and grow client base and assist team as needed.
• Understand daily and weekly sales objectives and targets.

Skills

Luxury retail experience

Watch knowledge

Consultative selling

Excellent communication

Team player

Flexible schedule

Polished appearance

Bi-lingual (plus)

Education

Bachelor's degree or equivalent

Job description

Job Title: Client Advisor-Patek Philippe
Reports to: Store Director
Division: Retail

OVERVIEW

The Client Advisor-Patek Philippe is responsible for generating revenue for the company through the
sales of Patek Philippe and other luxury watches while providing an outstanding client experience
reflective of Patek’s image as the finest timepiece in the world. The Client Advisor-Patek Philippe
is expected to build strong, long lasting relationships with clients as well as creating networks
with which to meet legitimate client leads. This includes strategically following-up, embracing and
utilizingthe CRM system and tools and handling escalated issues with outstanding diplomatic skills.

ESSENTIAL JOB RESPONSIBILITIES

Meeting or exceeding sales objectives

• Provide the Patek Philippe experience to all clients.
• At a minimum, must meet sales objectives for any given month, quarter and year.
• Develop potential clients through walk-in traffic.
• Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/campaigns.
• Maintain and grow existing clients and reach new prospects.
• Assist team in other areas of the store and sales process where needed.
• Clearly understand daily sales objective and how it relates to weekly and monthly targets.
• Attend training sessions to increase product knowledge.
• Readily accept and incorporate constructive advice given by managers on how to improve sales performance.

Ensure an outstanding client experience

• Work to create a positive, inviting and fun environment for the discerning client.
• Be enthusiastic and demonstrate a passion for watches.
• Create a relationship with the client:
  • Greet the client when they enter the store.
  • Listen to the needs of the client and ask discovery questions.
  • Demonstrate outstanding product knowledge to educate the client and address their needs.
  • Understand available inventory within store and if needed, at other Tourneau|Bucherer stores.
  • Create excitement with the client about the product.
  • Ultimately gain the client’s trust.
• Partner with other Client Advisors as appropriate to make a sale.
• Obtain client information utilizing the CRM system to build an on-going relationship.
• In the event that the client contact results in a sale, efficiently close and process the sale to include accurate warranty completion and cleaning/sizing/setting of the watch.
• Provide superior after-sale service to all Tourneau|Bucherer clients.
• Be solution oriented, using all available tools to resolve issues with diplomatic skill.
• Keep management informed of potential product, as well as client issues.

Inventory and visual display at the selling floor level

• Ensure the precise set up and breakdown of the displays.
• Maintain pristine selling floor environment during the business day.
• Ensure proper care and handling of all merchandise and company assets, by complying with company directives such as “Care & Handling” and “Packing Standards” guidelines.

Patek Ambassador

• Be a well presented and a professional representative of the brand, both in the store as well as at external functions.
• Fully understand the brand image and convey that image consistently while representing the brand
• Fully understand the history of the brand and incorporate in the day to day sales functions of the brand.
• Uphold the policies and procedures as set forth by Tourneau|Bucherer.
• Maintain a positive attitude and be a contributing member of the Tourneau|Bucherer team.
• Update and maintain knowledge on the brand, product, procedures, policies and the competition.

QUALIFICATIONS

• 5+ years of strong luxury retail experience, watch knowledge highly preferred.
• Proven track record in consultative selling with a passion for building clientele and selling.
• Impeccable presentation and excellent verbal and written communication skills with knowledge and experience with client developing.
• Team player.
• Must be able to work a flexible schedule throughout the week.
• Exemplary level of integrity and professionalism at all times.
• Must have a polished and professional appearance with a positive attitude.
• Adaptable with an attitude of continuous learning.
• A Bachelor’s degree or equivalent in business or related discipline is preferred.
• Bi-lingual language proficiency is a plus to cater to our international customer base

Compensation: $38.00 - $50.00 per hour, plus incentive program

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.